Hotels in der Nähe von ჩანჩქერი, Stepanzminda

Ausgezeichnete Service durch das Personal, sehr sauberes Hotel, sehr komfortabele Betten, Balkon und Blick ist unglaublich.

Someone has clearly spent a lot of time, energy and money creating a small hotel with a really nice interior design. Having done the hard work, the overall experience was let down by the simpler things. The manager (owner?) seemed completely disinterested, never a smile. It was like we were an inconvenience that he was barely tolerating. The food was fine but it was really expensive by Georgian standards. Another night we ate round the corner at Rooms Hotel. Now that is a stunning property and its perfectly fair that it is rather more expensive to stay there. But we ate there as non-guests and the food was markedly better and cheaper than Alpine Lounge. Even a coffee was cheaper there than at AL. I would suggest that if you don't want to walk into town you simply eat at Rooms each night and don't bother with AL. The breakfast at AL was good the first day, then the 2nd day maybe they had fewer guests so the buffet was gone and instead we had a smaller selection on our table. Was it our fault that they didn't have more guests?! Maybe too many people had read reviews like this and gone elsewhere?

How can I start, I was nervous to come because of all the bad reviews I was reading. We arrived 5 days ago and at the airport we paid 1062 gel for a taxi but the guys was not speaking one word of english we tried to communicate with him and it was impossible. Check in: very pleasant the front desk staffs are very nice and really try to help, for me they are the most trained and was my highlight in our stay. Still not a 5 star but compare to the rest it is luxury! Room: I feel the rooms were nice we had enough space and it was clean on arrival, we had 4 rooms in total with a suite which was more like a family room, be careful their sofa bed are not standard and a child of max 4 years old can sleep in it. We requested to change the sofa bed as out kids are 9 and after 2 days asking they finally changed the bed, we paid 2 nights were our children could not sleep properly because their legs was too long for the small sofa bed! Housekeeping: this part is a disaster, they just make the bed and thats it, not even clean the tooth paste mark in the bathroom, toilet are not clean. If you leave clothes in the bed they will take it and put where they find space, no folding no tidying, my house is much cleaner and tidy that this 5 stars hotel. I have never had a refill for the body lotion they have zero attention to details and they don t speak a word of english… Restaurant: staff is trying to be nice but you can tell it is not natural they don t like their job and they seems not to care about us, a week of eating lunch and dinner and still treating us like stranger not a nice word I will put that on the culture but not in a 5star hotel. Food is good quality, but international food choice is missing and they are absolutely the less flexible people I have ever experiences in an holiday. Be ready to wait, wait and wait and be ready that they are living on excuses and one of the most concerning excuse was we have too much guest…. Ok so next time will go skiing in July so they might be coping better! Bar: rudest staff Except one. I did not even know In a 5 star hotel in 2022 that could exist, I understand eastern European are not the friendliest people on earth and I’m ok to embrace the culture but we are in a 5 star hotel and I should not see any of this, they managed very badly their orders, they argue with you and when you complaint it is never their fault and the way they talk is so rude. Customer service is not part of their culture or vocabulary. Ski rental: that is not the hotel staff but they I will only say 2 words RUDE and DISRESPECTFUL, they are laughing at your face in Georgian that was quite an experience. OVERALL: It is way overpriced for the experience, the GM which I met tried to explain the difficulties of finding good staff and if she could run the entire place alone with her attitude it will be a great hotel unfortunately 80% of the staff are not up to standard and it can ruined your holidays. Staying at this hotel will cost you a lot

Wertvolles Hotel mit schöner Aussicht auf den Berg. Personal sehr freundlich. Wir werden hier wieder bleiben.

Rein Hotel, gutes Servicepersonal, leckere Küche, neben dem Berg, Blick auf die Aussicht vom Zimmer. Sehr gute Atmosphäre

In dieser Saison gibt es kein Skifahren. Wenn Sie Ski fahren möchten, ist es besser, im Winter zu kommen, aber die Landschaft in den Bergen ist wirklich entspannend. Das Servicepersonal des Hotels ist sehr gut, aber das Essen ist nicht daran gewöhnt, am besten etwas zu Essen mitbringen, oder in den Supermarkt nicht weit vom Hotel gehen. Das Wasser, das Sie am Check-in-Tag trinken, ist kostenlos, für weiteres Wasser müssen Sie jedoch bezahlen. Es ist besser, in den Supermarkt zu gehen, der nicht weit entfernt ist.

Die Lage ist nahe dem Aufzug, das Zimmer ist gut, neu, schöner Blick vom Fenster, Reinigung nicht um 100 Prozent, nahm die Gerichte, vergessen, die neue, auch nach der Anruf auf die Atemwege nicht brachte, musste die Reinigungsmittel im Korridor fragen. Für die Espressomaschine wurden keine neuen Kapseln gegeben. Frühstück ist gut, es gibt eine Sauna (nur finnisch) und ein Pool mit Bergblick (preis inbegriffen), Jacuzzi funktionierte nicht. Billard, Bowling, Bar für zusätzliche Kosten, bequem, was im Hotel selbst ist. Das Hotel für den Kinderclub, als es herausgefunden hat, dass es keine Kinderbetreuung gibt, gibt es nur ein Spielzimmer, in dem es fast keine Spielzeug ... Personal auf der Atemwege ist angenehm, bereit, zu helfen.