Finde Hotels in Steamboat Springs

This is perhaps THE most disappointing experience as timeshare owners. This property is in an amazing location for winter skiing, but is old and dated. As heritage Starwood for many years, we have been to many Westin and Sheraton properties, often returning, but we will not return here. The lobby, parking entry, elevator area, and hallways feel like a government office building. Our room was so small and narrow that even my husband complained about it. Most annoyingly, as loyal players in the timeshare game, with lots of unused points, we were shocked when we complained about the tiny room with no terrace and asked to upgrade using points, we got a hard no. We did not enjoy our 5 nights here because we could not sleep while the other wanted to read or watch tv. This property only has studios and 2 bedrooms, no one bedrooms, and the studios are small with no terrace, so beware the property is not comparable to others in the chain. No amount of points and despite it being off season and place is empty, could get them to move us to a better room. And we could see many rooms were indeed still available online. We could look up at all the unused terraces from the pool with the chairs perfectly positioned and could tell oh so many rooms were empty while we crammed into this tiny space. I cannot fathom in the first place why they would give such devotees to the Marriott Bonvoy brand the worst room in the place with views of the roof and no terrace? Meanwhile the pool and hot tub areas were quite nice, though in need of umbrellas. Please look at the picture of what is described as a “Juliette balcony” and you can see why we felt swindled into this room!

Good things were location, cleanliness, and modern (flipped) updates, big kitchen with all needed cooking appliances. Bad things were: room wasn’t ready upon arrival two hours after checkin (same for several other people waiting); noise - window A/C units kept in during winter created only a thin sheet of plastic separating outdoors. Lots of stomping, carts rolling, yelling at night, and traffic noise right outside bedrooms; poor responsiveness for missing items (no coffee maker - took three calls over several hours), no soap or shampoo in showers (delivered on last day), not enough coffee packets (never delivered despite multiple calls). Shuttle service very iffy. Sometimes only one running during high volume times. Advertisement on trip.com did not reveal that place was under major construction so no pool or hot tub or ski lockers available. Sidewalks and entry extremely icy and dangerous to walk on. Makeshift second floor check in room (due to construction) required walking on icy walkways and staircases to get to. Surprised they could get away with this from an insurance perspective.

I was truly impressed with this Residence Inn. I had zero complaints, it was all very good, but a few things stood out: 1) The breakfast was really good for a free buffet. The lady who runs the breakfast was always putting fresh food out. 2) The hot tub is large and seemed quite clean. 3) The staff was all very helpful. Just a really good stay for a 4 day ski trip to Steamboat. The ski storage room in lobby is also a nice touch. Also: There is on-site parking, and a Safeway supermarket a half block away. And there is a Ski Haus store across the street to rent gear. And the free bus stop to town and to the ski resort is a half block away! Note: It is an expensive hotel. Probably 3x more $ than most Residence Inn's I have stayed at. I used Bonvoy points.

Second stay here. I should have reviewed it last year, but forgot. Excellent property. Seemed organized, which is not so common! That is why I returned! Plenty of free parking, no road noise, room was clean and bright. TV worked, A/C worked, coffeemaker worked, etc. Yes, it is a largely prefab breakfast, but to their credit, they had almond milk at breakfast. Wow! So appreciated. Most places like this do not have it. Staff seemed on top of things, gave me a good idea as far as dining,too. Negatives: heard the next door neighbors, who were loud, and the shower head was weak. Made the shower too long to get rinsed. Common problem. Would def. stay here again. Just seems like they have it togther here and my stay was good. (Lifetime Diamond, so no rookies here!!)