Trailhead Lodge

I’ve been in the hospitality industry for over 20 years and my recent stay at the Trailhead Lodge was one of the worst experiences I’ve ever had. As soon as you walk in your room, the smell of ski socks, mold and old carpet greets every hair follicle in your nose and never lets go. I made my way to the window to get some fresh air but I couldn’t reach the handle without going through a nest of cobwebs. After inspecting the rest of the room I noticed that lint was literally pouring out of the washer dryer, which hadn’t been cleaned in weeks if not months. I was so exhausted from my trip that I went straight into bed. The sheets were so itchy and outdated I was unable to fall asleep. I felt like I was having a full body eczema attack and considered going to Walmart to buy some sheets. I have never considered buying sheets just to get a proper nights sleep before. Instead I checked out, cut my losses and found another hotel with twice the comfort and at half the price. And that was the best decision I’ve ever made.

There is a hot water problem in this facility. Cold showers after skiing and before dinner were a bummer. Vacasa is the management company and it took 2 phone calls and an email to receive a response, which was that the building cannot meet hot water demands during busy times and I should try the shower at the gym. The unit was dated, carpet needs replacing. If you're planning to cook, the kitchen had the bare minimum (and cheap) pots, pans and utensils. The facility should not be marketed or priced as a luxury accommodation. The saving feature is its proximity to the gondola that takes you to the base of Steamboat.

I booked a room at this location and was cancelled because they apparently overbooked. No communication from management, just an email cancellation. Garbage business practices. There are plenty of better places. Trust me, I’ve looked (due to their incompetence)

This is the third time that we have stayed at Trailhead Lodge and I have to say that the experience has gone down a little bit from our previous stays. Not sure whether this has to do with the managment company, which has changed since the previous stay, but the overall vibe from check-in to during the stay was just not as good. The front desk folks are not nearly as personable or nice as previously and requests for help (i.e. missing washcloths and additional toilet paper) were treated as favors rather than what they should be doing for the guests. The property in general has been maintained well including the lobby and the hot tub/pool area. The unit that we were in, 4112, is in pretty good shape and was a nice place to stay despite the view to the parking lot and restaraunt across the street. Still a great place to stay but would suggest that management look at the guestside experience.

This was an excellent place to stay in steamboat. There is access to a short gondola ride to the base where you would then access the ski lift or gondola. At the base there is access to restaurants and stores and ski rental. This is a very convenient feature. There is good parking underground. The room is large has a full kitchen, washer, dryer dishwasher. Several TVs fully finished. The main bedroom was spacious and very comfortable and the bed was excellent. There’s a large double vanity bathroom in the main living room, dining room has a pull out couch, a side room was locked. There is a game room. There is an excellent hot tub and outdoor heated pool and a fully equipped gym. There is very friendly staff at the front desk very helpful. Indeed I did not use the free shuttle. We hired a car and drove from Denver, I would highly recommend this very comfortable stay excellent for families or couples

This Condo is wonderful. It provided so many extra things that made our stay so nice. I loved having a washer/dryer. They also had rolling laundry bins in the bathroom. There were plenty of towels, toiletries, and blankets/pillows. The gas logs were used every day. The view from the balcony was breathtaking. The parking was easy under the unit. The gondola was a perfect location and so easy to ride up the mountain. I loved having a shuttle service for anything you need. So many close stores and places to eat. We didn't use the pools but we went and looked around. They looked nice. The bed was so comfortable. The bathroom is very large. There is plenty of space to store luggage, etc. My cons (which are few) was they have coffee in the lobby and most days it was out or cold. The door to our balcony was broke. You couldn't even close it good and lock it. I did report it but we didn't want anyone working on it.