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Raven Hall Hotel
4.1/541 Bewertungen
We had stayed before in a lovely bay windowed room with a lot of space and a great wiew on the second floor. This time we were allocated an attic room on the 3rd floor. We were booked in for two nights and hadn't realised that the lift only went up to the 2nd floor. It was a real difficulty for me to get up the stairs as I am disabled. The service staff were very quick to offer help but my abled partner helped me up. The next day I explained the difficulties I was having and the very helpful receptionist re-allocated us a room on the 2nd floor, not as nice as the previous trip, but with a better window (the attic room only had a window that you had to stand up to see out of). The breakfast was very nice and the restaurant staff could not be faulted on ther politeness and service. Our room was a little tired, some heavy wear to furniture and fittings. I understand the Hotel is undergoing a lot of modernisation, mainly for wedding parties. I hope the atmospheric downstairs decor is not trashed. I also hate that the name has changed from Raven Hall to a meaningless 'Grand Heights Villa'-such corporate meaningless nonsense. If the atmosphere is not ruined we would go again providng we had one of the bay window rooms