H & D Apartments

WARNING.!!! Do not stay here do not go here. I arrived from Tasmania and went to check in as soon as you enter the building you get a smell of rats and dirty mould that makes your throat itch. I went to reception to check in no one was there I called a number on the door and got told to wait someone will be there shortly a lady came down and proceeded to check me in I said I’ve booked on trip.com so she walked me to a room there was needles in the hall ways the carpet was wet and mouldy as soon as she opened the door the smell nearly knocks you off your feet. I said I am not staying in here. She showed me another room and it was just as bad but didn’t smell as much so I said This will have to do then. She just walked off after checking the bed and everything els I was not staying here I would rather sleep on the streets there was huge bed bugs on the bed rat poo and blood and dirty stains the room hadn’t been cleaned in what looked like months maybe years the door wouldn’t lock or even close properly a person came out of a different room banging on the door saying he was going to smash my head into the wall I said I don’t want any trouble and walked off I got to reception and said this place is a health and safety breach I can’t stay here I feel sick and I have only been here 5 minutes I asked for a refund and she told me to talk with the manager and trip.com I tried calling the manager again and he wouldn’t answere me after trying for some time to get my money back I was getting no where as I’ve found out now they rip heaps of people off I called trip. Com and was told to wait for 15 minutes after telling them the whole story they then messaged me back 1 hour and a half hours later after me trying to call them multiple times saying I can’t get a refund as they wouldn’t cancel my booking and the room is still under my name. Ii tried calling the so called hotel back for hours and they just ignored me and wouldn’t answer I gave up on the refund and contacted the health department and consumer affairs who said to call back Monday after emailing the hotel about a refund under section 60 of the health act if they don’t refund me they will. Get involved I said I’m not interested in the refund anymore I just want this place shut down it needs ti be condemned. The photos are rip offs they are not what the inside looks like at all trip.com and bookimg.com should be ashamed for letting this happen and keeping them on there site after years of bad reviews and complaints. I won’t be using trip.com ever again please stay away from here if you value your lil health and safety I didn’t get photos as I was just focused on getting out and as far away as possible it is filled with drug attic's and homeless people plz stay away

Worst place ever do not stay here!!!!! Staff are disgusting, dirty and rude. I got bedbugs from staying here and had an allergic reaction and the rude man who runs the joint refused refund and hung the phone up on me

Worst experience ever. Room not ready at 5:30pm, cleaner using bug spray on the mattress before making the bed. After sweeping there was still food scraps on the floor, a wet mouldy towel in the cupboard, mouldy carpet in the hallway, dirty dishes in the sink, no vanity in the bathroom & it was filthy & there was the constant smell of cigarettes (& we're non smokers). To top it off we saw maggots in the hallway on our last night. If you just want somewhere to sleep & shower find somewhere else.

Before writing this essay, I need to advise that, we had a commitment an hour after arriving, in Melbourne's CBD, otherwise we would have gone elsewhere immediately. When ringing for a booking and quote I was charges $110, $25 more than the cheapest, available online at a booking site (not know by us until I started to write this review. I was assured at the time it was the cheapest rate). We requested an early entry because of the early commitment in Melbourne and two separate beds, by Email following the telephone booking. On arrival, we were greeted by the manager/receptionist at a locked door, no bell to ring, a notice with phone numbers to ring adjacent to the door, he just happens to see us on the security camera, we paid up front $55 without sighting the room (big mistake) the first payment having been taken on credit card although he indicated payment would be required when we arrived. The so-called apartment (it was less an apartment than a single room, a bathroom with additions), was on the second floor. accessed only by narrow stairs Then the problems really commenced. 1) It started with the room being advertise as not smoking, on opening the door, it stank of cigarettes. The Cleaners after cleaning the room, had left the windows open, trusting the cigarette smell to clear, (they subsequently burnt an Aroma stick and put the ceiling fan on) to improve the smell. 2) The single bedding we requested was not in the room , ( see the picture shown on this page of the presentable room with two beds) The room had just one bed with one bath towel, a dirty tea towel, on approaching the manager (Who incidentally disappeared after issuing instructions to the cleaners, later I went to reception, to get a key to the room, the office was empty and the door locked), he asked the employee cleaners to make up the sofa for the extra bed (we were running out of time by now to make our appointment) so reluctantly we agreed, since there wasn't another room available. The cleaners had to move bed side table and lamp to access the bed number two. The cleaners were able to find fresh towels, without face washers. 3) There wasn’t a bar in the clothes cupboard to hang our clothes, we hung them on the door closing return fixture. 4) TV didn’t work, the cleaner tried to fix it, couldn't do so, it was stuck on one channel 44 in fact. Exposed wiring from the TV was just hanging down in open space, these were the power cord and arial wiring, any person could have handled them. 5) We left the cleaners to it fix up the room, after they gave us their room key, so we could get back into the room later that evening. 6) When we returned that night, we discovered that, following the placement of the furniture in another part of this ROOM, uncovered electrical wiring to the power point from where they had removed the furniture and reading lamp was exposed. 7) The toilet could not be accessed, without entering the shower recess, closing the door in toward you and squee

Do not even make a booking here. I was planning to stay here but I had to cancel because I was informed that I could of been a close contact for COVID and had to go home and did a test which came back positive. When I contacted them by phone to request a refund, they refused and hung up on me twice. Very rude Customer Service. DO NOT BOOK WITH THIS PROVIDER. Trip typeSolo