panictheory
15. August 2024
I booked this stay because it looked like one of the nicest hotels I could find in St. George, and I am so disappointed to report that my family and I experienced extremely poor service here at this hotel. They were almost an hour late checking us in. We had asked for an accessible room on three different occasions to accommodate my almost 100-year-old grandmother, who is wheelchair-bound, and after all of that, they still checked into a normal room. After calling down to the desk, they moved us into a different room that they said was accessible, but it was NOT. Since it was almost 5 p.m. at that point and we were only staying one night, we decided to just try to make it work. The room was uncomfortable for my grandmother, and she wound up not being able to use the shower due to her mobility issues being unaccommodated. There is no parking, and the valet costs $15 a night. This was not a huge deal, but I expect more from a hotel of this price range and in this location. I left a survey in the post-stay email I received from the Hotel explaining the issues, and the front desk manager reached out to apologize and see if there was anything they could do, to which I replied and have since heard nothing back. Extremely poor service, I will be choosing another hotel in St. George next time I visit as there are better options that are actually worth my time and money. This has also made me question the integrity of the entire Marriott brand.
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