Comfort Inn & Suites Springfield I-55

Hôtel excentré mais pratique. Propre. Service correct.

This hotel is not what it has been portrayed as. It is nasty. My bathroom door had been hit by someone, there was mold and dirt all around the bed. Worst of all, two stacks of wet towels and dirty sheets and bedding were in my hallway for almost an entire day. No one picked them up or returned to linen area. When I told the manager, she said she had only been there two weeks and lamented her challenges with the staff. Upon checking out, she started crying saying she had worked FOUR weeks to get a good review and that didn’t align with her earlier remarks. Anyway, don’t trust the pics; they misrepresent hotel and area. This property is in the hood and many many bikers stay there. Very depressing situation and not what I was lead to believe from other hotel reviews.

Both my parents and I got a room. One king, and a double. Both rooms smelled like they had been smoked in and also had smells of mold/mildew. We ended up going to Scheels and getting some wall plug ins which helped with the smell. My husband is extremely allergic to mold and woke up the following morning feeling it in his chest. We ended up not staying the second night and did not mention it to staff as we felt since both rooms had the same issue, it would probably be consistent throughout the hotel.

The staff was very friendly and helpful, the breakfast was good, and the room was very clean. The curtains were sheer and see-through, so we couldn’t change in our rooms and the lights from businesses across the parking lot shone in all night. (There are decorative curtains that only close partially and the sheer panels are the ones that close all the way.) The pool is fine and our kids had a great time in it, but the paint on the bottom of the pool and hot tub is very chipped and needs repair. The hot tub jets barely worked. For the price, though, we enjoyed the two nights we spent there!

Room was probably the cleanest I’ve stayed in a long time, so thank you!! Being able to get ice without asking the front desk would have verbs nice or a water fountain. The water in the fitness center was out. I’m sure it’s not easily doable but having the hot tub/spa away from the pool would be amazing, to be able to relax away from kids splashing and yelling in the pool.

Toliet barely flushed super low water pressure & ants coming out the wall by the hot tub, would recommend a different hotel

We came to visit for a memorial service. We found that this property was clean, suite was spacious and we were surprised to have the flexibility to choose the floor we wanted to stay on- a bonus as I am pregnant and large. We spent some time at a family members separate hotel (a lot more pricey) and preferred our stay at our location at the Comfort Inn! Our rooms were bigger and cleaner and the whole place smelled nicer than the ritzy competitor. We didn’t have a chance to check out the pool but I’m sure it was also nice. Breakfast was good and even though they were short staffed the day of checkout they made sure everyone had what they wanted and needed and were very pleasant to work with. Would return.

Great breakfast. We got the wrong room at first ( with someone elses stuff still in it). Nice clean room. Pool did not have towels.

Staff very friendly. We had an issue with the orginal roo. Qith the ptac unit and they very kindly switched us rooms.