Holiday Inn Express & Suites SPRINGFIELD by IHG

Comfortable room, quiet and clean. Great breakfast. The 2 front desk staff members I encountered (day and night) were not friendly; both seemed annoyed to have to work but otherwise a great stay. Would've given 5 stars if not for the rude staff.

I realize that I left the property early in the morning, but I could see little or no attention to the parking area or entry covered with snow and some ice.

I wasn’t able to stay because I was misinformed by more than 1staff about the cost of the deposit. I still had to pay for room because it was non refundable booked online

The room was nice, used the store for dinner, breakfast was wonderful. Enjoyed a long hot bath after crazy day of driving in the rain and snow.

Staff and management were wonderful, clientele were friendly. They also checked on us after we checked in with a texted. :)

Check in was fine, very friendly and helpful staff. Did not sleep well due to the mattresses being so uncomfortable, as well as the excessive noise coming from the air conditioning system from the hotel next door.

One of the best hotels to spend the night at. Plenty of parking available. Rooms are always pristine and stocked with Dove toiletries. Staff is knowledgeable and friendly. Breakfast has a large assortment of food for everyone’s palate. I’m never disappointed during my stays here and will continue coming back.

Housekeeping did not do an impressive job straightening up our room. The bed was not made well. They did not replenish the coffee or cups.

Odd turn off the main road. Once we arrived in the parking lot it was fine. We were there on a Saturday so not many stores were open.