Casa Costabella

It is close to old town, the port and everything we had planned. That is why we booked it. However, once we checked in we found it to be very charming and everything seemed new. Extremely clean. The staff was very friendly and helpful. We loved our balcony overlooking the port. The water is so nice. The ice and drinks were a nice touch. I want to come back next year, bring friends and stay for a week.

My husband and I booked to stay at Casa Costabella to celebrate our 1st wedding anniversary and we organised the Paparazzi Apartment Deluxe Suite. However, upon speaking to Ivana (customer representative), we were informed that we shouldn't have been able to book that suite and they were downgrading us to a different suite, which was substantially smaller with no outdoor area. We were disappointed at first but were still happy to stay there as long as we could have the difference in price (as the first suite was more expensive). Ivana said I would have to contact ******* to organise that, which I did. Then, out of nowhere, we received confirmation 3 days before we were to arrive in Split that Casa Costabella could no longer honour our booking. I was shocked, appalled and disappointed at their behaviour given how close we were to arriving in Split and that we were more than willing to stay in the downgraded suite. Thankfully within 48 hours (luckily), ******* relocated us to somewhere much nicer (with better customer service) in the immediate vicinity.