Oakwood Apartments Pik Jakarta

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Breakfast selection are limited, quality is average. Porridge , egg station, soup noodles, bread and jam, pastries , 4 choices of fruits under salad bar, yoghurts , 5 dishes (noodles , broccoli , chicken, tofu, cap cay), coffee machine, tea bags , 4 choices of flakes. They provide pots , plates , bowls , cups , water dispenser , microwave, induction cooker however the cleanliness level is poor. No washing detergent and sponge thus can’t rewash it. There’s washing machine. It’ll be good if it comes with dryer. There are remnants of food trapped in between the gaps on dining chairs. I wiped it with wet wipes. The color of the tissue was grey black. The design of the apartment is pretty modern. Maintenance is required to maintain the aesthetic of the apartment. Missed to take photos and videos. Hope the feedback is well received and actions will be made for future improvements.

Very noisy, hotel windows not sound proof. Even hotel provided ear plug, doesn't help much