Candlewood Suites Jackson

This was my 1st time booking with this company. It was amazing, having a full equop kitchen and a full shower. I woll come back.

Typically a nice hotel, but… Last year it was a great stay. This year it was just ok. Someone else’s food was left in the fridge, and some things like dishes were out of place. Makes us wonder if the room was thoroughly cleaned or not. Kitchen faucet was very loose/wobbly, and the room was set to 84*, same temperature as outside. Overall still a nice hotel, but wasn’t worth the money this time around. I don’t like the idea of charging my card $50 for incidentals that haven’t happened either. I know you reimburse if there aren’t any incidentals, but it’s just one more thing I have to remember to check on later. How about you have the card in your system and if there’s an actual incidental, THEN you charge the card. Same thing with the pets. My dogs have never done any damage to a hotel room, but I get charged for pets anyway. How about only charge IF the pets make mess or damage something?

First - they overbooked my room type, king Suite then gave me an inferior room. Then they said everyone that had my room type checked in for the night which was of course a lie since l had to wait until 3PM to check in and I was the first person at the desk at that time. Then they told me my room was out for maintenance - sure it was. They said they could not compensate me for the difference in the room price since I booked through a third party. I took the inferior room and got up the next morning to no hot water in the shower but the sink had some. $143 was spent on a room l would not have paid $50 for. The no hot water was icing on the cake. Do NOT stay at this trash hotel. I am expecting ******* to handle this situation with the hotel and getting me my money back.