Wellnesshotels in Abuja

Große Erfahrung, großer Kundenservice! Danke! Wird sicher wiederkommen!

I stayed in the Executive Suite for 9 nights. First and foremost, I would like to express my sincere gratitude to the staff for their efforts in resolving the issues I encountered. In particular, I want to give a special thanks to Bella. I truly appreciated her professionalism. While the hotel has many strengths, there are also areas that require improvement for a better guest experience. [Pros] * Pool & Dining: The pool is well-maintained, and the convenience of ordering food there was great. * Grilled Catfish: Although it takes about an hour, the freshly grilled catfish is a must-try—it’s absolutely superb. * Breakfast: The breakfast spread is clean and features delicious local dishes. The fresh watermelon juice was a highlight of my mornings. * Laundry Service: I was highly impressed by the laundry service. My clothes were returned packaged so neatly they looked brand new. * Honesty: I once accidentally left my wallet in a hotel taxi. I was deeply moved by the honesty of the staff who found and returned it to me safely. [Cons] * Check-in Delay: The check-in process took 3 hours. Despite the booking app clearly stating the 2-person capacity and extra bed option, the hotel was unaware of this, forcing me to wait in the lobby while they verified the information multiple times. * Water Supply: The shower frequently ran out of water, meaning I had to wait mid-shower for it to start again. * Room Maintenance: I was initially assigned a room where the toilet was missing its seat. I stayed there for several days, mistakenly thinking that all toilets in Nigeria were like that, before eventually moving to a different room. Dining Wait Times: With no outside restaurants nearby, I relied on the hotel restaurant. However, waiting over an hour for dinner is standard, and once I even waited over two hours. I recommend ordering in advance and resting in your room until the food is ready. Noise Level: Music is played at the pool until late at night, making the pool-side rooms quite noisy. If these operational points are improved, this hotel is a very safe and reliable place to stay, thanks to its high security and 24-hour staff availability.

Es war eine tolle Lage und die Dienstleistungen angeboten waren großartig. Einrichtungen aber viel zu wünschen übrig. Toilettensitz gebrochen, etc. Dies ist ein Ort, an dem ich absolut liebe, wann immer ich in Abuja bleiben und ich hoffe, dass sie ihre Standards auf einem höheren Niveau halten und aufrechterhalten können.