Borgo Il Poggiaccio Residenza d'Epoca

Our family of 4 stayed here for 4 nights. We can't say enough great things about this Borgo. We have memories for a lifetime! Our kids are 4 and 7 years old. We were in the guards apartment. We put the kids to bed at night and watched the spectacular sunset over the pool through the window in the master bedroom. Having the kitchenette suited our needs with the kids perfectly. We did the wine tasting at the restaurant that the hotel helped us arrange last minute and it was such a great experience. The Borgo was a perfect home base to explore all that Tuscany had to offer, from the old towns to the nearby waterfalls and hot springs. Of note, the apartment that we were in had open windows without safety devices to keep a climbing kid from falling out, so we were a bit nervous at first, but the kids loved the apartment and the Borgo as much as we did and settled in well. I would not call the apartment we were in "fancy". Instead, it was comfortable, functional, and simply perfect for our family. I wish we could come back here every year and stay for longer!!

Nonostante la bella struttura in stile toscano, la gestione fa acqua da tutte le parti. Stanze arredate al minimo, poca cura nei dettagli, prodotti da bagno col contagocce, ristorante al limite del passabile (carne dura, pici zeppi d'aglio, ragù insapore ecc...). Non ce lo aspettavamo da un "4 stelle" e con questi prezzi speravamo in un po' più di qualità. Soprattutto e cosa più grave: grandissima scortesia da parte della direzione, senza un minimo rispetto per le esigenze della clientela. Siamo stati trattati a pesci in faccia alla vigilia del nostro matrimonio per un asserito errore sul preventivo. I nostri ospiti sono rimasti sbigottiti. Non ci torneremo mai più.