Hamble Retreat Studios and Lodge

Ideally situated for Warsash Maritime School and a short walk from pubs and restaurants in the small town. Very quiet location and the studio was well equipped. Previous reviews mention hot tub/pool etc but I was informed a couple of days before my stay that I would not have access to these facilities as I was not staying in the main house. This was not made clear either on trip advisor or on the website at the time of booking. On first inspection studio appeared spotlessly clean, with plenty of storage. I brought my own tea/coffee etc but it was nice to see small sachets provided, including individual milk portions. Would have loved to have rated this 5* but unfortunately could not owing to various reasons outlined below. Unfortunately when I came to bed I noticed hairs and small black bits on the base sheet. Fortunately, as well as a duvet there was a top sheet so I slept in between this and the duvet instead as I felt it was too late in the evening to raise this with anyone. This was the only cleanliness issue. The bathroom and kitchen were spotless. The television only really worked on BBC. The other channels either didn’t work or kept dropping out after a couple of seconds and the picture was intermittent. On Wednesday evening following firefighting training there was no hot water at all so I was forced to wash my hair in a cold shower. I assumed this was a one off as I hadn’t had any problems with the water since checking in on the Sunday evening. Unfortunately the same occurred on Thursday - this was after training at the pool but I couldn’t face another cold shower so decided to wait until the morning when I was due to leave. On Friday morning there was STILL no hot water. I stayed for 5 nights and had no hot water for 3 of those days. This is unacceptable. Having looked at previous reviews I could see that this issue has been raised by guests before but obviously not resolved. In a nutshell, the location is good, the studio is well equipped but it lacks basic requirements of a B&B, hot water and clean bedding. I would book here again if I could be assured that I would not encounter these issues again as other than that it was lovely.