The Address Citywest

after staying 4 consecutive weekends in the same hotel chain, my last time I switched units was to try to have a more pleasant experience. I booked 3 nights at The Address Hotel Citywest where I had a great regret I had a very bad experience with a short white man who claimed to be the hotel manager. I booked for 2 nights and then extended my reservation for 1 more night, totaling 3 nights My credit card is from Brazil and the full amount was not being charged due to security reasons at my bank. I managed to pay 90% on my credit card, I asked if there was a possibility of paying the amount of 51 euros in cash to this manager. He was rude and said no, I had already been at the hotel for 2 nights, my girlfriend was tired and sleeping. I said please help me with this I have cash This manager, for me, is not prepared to be a manager, he said no or I would have to leave the hotel, he was rude and ignorant, it seems he was working with dissatisfied anger, I said I would rest and would come back in a few hours to pay the €51 with a card, I was immediately surprised when the manager knocked on my door to charge me 51 euros as if I were a thief. I feel very embarrassed about all this, I would only leave the next day, all I wanted was to rest in peace, I had the worst experience of my life, not with the hotel but with this manager, I don't think he's ready to take that place. I will never return to this hotel again

Great one night experience, left wishing for more nights. Staff were amazing and easy to talk to. Definitely recommend it and it’s our new hotel of first choice going forward.

Lovely staff and nice hotel. Lovely staff and nice hotel. Beds a bit firm and restaurant service during our evening meal was a bit chaotic. Food was quite nice though. Breakfast was of an acceptable standard although the pre cooked scrambled eggs were not great. However overall we had a nice stay and would book again

Got there after 9pm and the restaurant had shut, there is no air con so too warm

Perfect first night stay in Ireland for a trip around the country; escapes the hubbub of city center. Will definitely be staying again at Address Citywest.

My room was overlooking the highway and I found it very difficult to sleep due to the noise. The room was ok but quite outdated for the price. Staff is great and very helpful, there is a good and friendly atmosphere in the hotel.