Hotel Sorrento

Our recent stay at your hotel was certainly nowhere near the minimum expectations for rate that we were charged. Firstly, there was no communication to us prior to our stay that the hotel is virtually an entire construction site. Not only did this deter visually from our stay, the noise at times was so loud that we could not even hear our friends while sitting next to each other at the pool. I believe that the hotel contacted some guests prior to the stay that this was happening but we were not lucky enough to receive this. Secondly, the entire left side of our room had no power, hence the TV and coffee machine etc just did not work at all. We moved the coffee machine and plugged it in next to our bed to make coffee. Our Aircon was working however the wall terminal did not, which meant we couldn’t change the temperature which was far too cold. No staff were present in the evening to assist us. Even our breakfast was impacted when the gas line was been cut, which meant we couldn’t even have hash browns with our breakfast or scrambled eggs due to no gas. Whilst I fully understand the need to improve the hotel, what I don’t agree with is charging clients full price for staying there while this is all taking place. It is simply not fair.

Very nice clean rooms. Staff friendly and efficient. Location of hotel very good. Recent upgrades including very nice pool and rooftop bar great additions.

Rooms very comfortable and clean. Coffee pod machine produces a liquid that is not coffee. Breakfast ‘included’ but $8 extra for a bottle of supermarket kombucha? Staff have all been wonderful Dinner last night was wonderful Now… to last night. Emergency evacuation at 1.30am. Not the hotels fault. Ok. NO STAFF ON SITE. No one to guide the evacuation, assist guests that may have required it, check that all rooms were clear. Fire services finally arrive - go about their job. Alarm turned off. Guests who could access their rooms, return without an ‘all clear’ from fire services. All clear finally determind. Approx 1 hr after then while thing started, guests allowed to return to rooms. Still no staff available to assist this process. Guests wandering around trying to find an entrance as the main doors locked. The whole process was not acceptable. It will be interesting to see what spin is put on it and how this situation will be managed. UPDATE: met with hotel owner - we are 4 star not 5 so not required to have staff on site 24hrs; we donate $25k to local CFA to be a priority if an incident occurs; usually the first responders arrive very quickly BUT unfortunately last night - shucks- they were elsewhere so it was 20 mins before anyone could attend. It was only a steamy shower that set it off (which of course was not known when the alarms were going off). Don’t concede anything could have been done better, give the illusion of listening but don’t admit liability.

The staff are so welcoming and the recent hotel upgrades are on point. A great breakfast is provided and the pool area is lovely

We stayed here in January straight after our wedding and we could not have asked for a more perfect stay. The rooms are luxurious, the food is fabulous and we enjoyed using the pool. Highly recommend and we can't wait to visit again in the future.

From the moment we checked in the tone was set for a great stay, our poolside room was beautiful. The poolside cocktails and delicious breakfast was fabulous.