Homewood Suites by Hilton Cleveland - Solon

Free Fire Alarms at Midnight!! 1. About every 2 days of our 7 days stay we had to go get new keys from the front desk because ours would stop working. We were up on the 3rd floor. 2. One of the elevators was broken for two days, making the other working elevator very slow to use as the entire hotel was then needing to use it. 3. The breakfast attendant most days was lazy - forks/plates/food would run out and I have no idea what she was actually doing. They also choose to not have the waffle station out on weekends. 4. The key never worked to get into the pool- we always had to go to the front desk and they had to call engineering. The pool was also unsafe - they had two dehumidifiers in there powered by long extension cords that were just laying on the ground and definitely getting wet when people would walk around the pool. 5. The fire alarms went off at midnight two nights in a row - once for over 20 minutes. When I asked to speak to the manager the next day about a partial credit to our account, the clerk at the front desk said there was nothing they would do about it and that it wasn’t their fault. I was able to get one night credited back on our stay by using the chat feature in the ap. 6. Our daughter got sick one night - I called the front desk to see how if we could get some cleaning supplies I was told she would not leave the front desk and she didn’t have access to any cleaning supplies. Overall dirty. We will never stay here again - Will pay extra for the Townhome Suites next door.

found a bed bug in the room. fire alarm went off twice during the stay in the middle of the night.

The person at the front desk said the pool was open When we got there they said they couldn’t open the door to get access to the pool