chrisevans_evo
23. Oktober 2024
I made a booking in a private room on 2nd September for a family meal (17 people) to follow after a private funeral for my father. The booking was on 17th September – 2 weeks in advance. I was informed the menus/confirmation would follow on email and a £150 deposit was paid. The confirmation email, and menus, wasn’t received. I chased this the following day and finally received it that evening. Email stated the deposit was non-refundable. After reviewing the menu, I called on Friday 6th @ 9am, and left a message for the Events Manager, to discuss some changes we wanted to make to the menu. No call back was received. Lunchtime Saturday 7th still no call. With this lack of response my mother asked to cancel the booking as she was anxious to confirm everything. Upon cancellation I was reminded of the non-refundable deposit. After querying this, and asking to take into account the circumstances, I was offered a credit note. After asking for the Manager’s details, I was given his email address. 2 emails, 2 phone calls later, no response. A shame that customer service lets down such a lovely place.
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