Premier Inn Solihull (Hockley Heath, M42)

Just liked to thank the young lady that waited on me in the restaurant this evening. Utterly professional and pleasant. Was a pleasure to receive a great service This lady should be promoted or given a raise at the very least. 22nd May 25 Thank you

My daughter had an interview to go to so, as we live in East Sussex we decided to sleep the night before so we would be fresh for the following day. The area it’s in is very pretty and quiet. The staff were very friendly and knowledgeable. The room was clean and comfortable and was very calming. Ticked all our boxes and had a lovely night sleep so we were in the right frame of mind for the interview the following day.

We are seasoned PI visitors. I can say hand on heart that we've never really had a bad stay anywhere in the UK. We were staying here to visit friends near Stratford Upon Avon. This hotel is a great base for that and the Cotswolds, also the attractions in and around Birmingham. This is a review of two halves. Let's start with the inside - the room was very modern and clean. It's clearly been modernised throughout so had a slightly different feel to it. This also meant that the furnishings inside the room were sparse. Really small table compared to the old desk/dresser that used to be in every room so hardly anywhere to put your 'stuff'. We stayed with our 15 year old but I can only assume that if you had little kids with lots of travelling toys, it would be more difficult for them to have space to play. The bathroom was spotless and the beds were as comfy as always. We didn't use the restaurant for any meals so can't comment on the food. Now, the second half, the outside. If my review was based on the outside alone, this would absolutely be a 1* review. It's terrible. The description on the hotel's website is that you can see rolling hills or similar from every room. This hotel is in a suburban outskirt of Solihull. You have to travel a little further to see those hills. Paint was peeling off every surface, broken bottles, weeds, it looked completely uncared for. And this is every visitor's first impression.

Best experience I had a wonderful birthday Zoe made my experience very good and my meal was beautiful. She wished me a happy birthday and had a wonderful conversation with me which made my experience really enjoyable. I will definitely return.

Excellent service from Nadja in the restaurant yesterday evening. She was super helpful arranging our very particular kids food orders. Accommodation was clean and comfortable as always. Great breakfast service from Charlotte and Clare in the morning. Thank you

What a lovely hotel, staff super friendly nothing to much trouble,every time we passed a staff member we were greeted with a big smile and a hello hotel clean food was good would definitely recommend and if ever in the area again wouldn’t hesitate too book again thanks for giving us a great start to our holiday!!!