Serdika Rooms

As we read bad comments from this property and when we arrived, the room is big, WiFi is good, very easy to get metro(just a minute walk), to shopping street or going to attractions places. The negative points are that the property doesn't mention on the property information or on the confirmation that the property will e-mail the instruction how to get in and get the room key. We stood long time in front the hotel to find the way to get in or staff coming.there was no staff waiting at the reception. We were struggling to contact the agent to get the information and finally been told that we must check the e-mail which has been sent a couple hours before check-in time. Neighbour rooms may make noise and we can hear water from everyone showering. And last ******* confirmed check out time at noon but 11.00am staff showed up and told us to leave.

This review goes from bad to worse to absolutely appauling behaviour from the management. Short version is that this supposedly lux apartment at £50 per night had... * Hidden fees * No towels for first 10 hours * No hot water for first 30 hours (of a 2.5 night stay!) * No hairdryer or kettle for first 18 hours * No microwave (so no way to make a hot drink until kettle finally arrived) * No tea/coffee/sugar or even soap provided * Manger refused me a refund and FASLEY accused me of theft * Called me "not normal" and a "crazy woman" "...for a towel and hot water - is like someone tried to kill her" on a public forum. * Ultimately they have now been removed by the booking agent - one of the largest on the internet! Full version I booked their "lux" apartment for myself and a friend which was listed as 2 bedrooms but actually is more like a studio with the bedroom open to the living room, open to the kitchen and hallway. I ended up travelling alone so this was OK but £50 per night is A LOT of money for a one bed apartment in Sofia. I messaged the property via facebook before I booked and asked if they allowed late check in (my flight didn't get in until midnight) and they agreed that they did - no mention of a charge. It was only after they had taken payment in full that they told me it would be 7 euros for this - not a lot of money but its the kind of thing that should have been stated from the outset. I was collected by a very pleasant young man and taken to a very dodgy looking door in a very dark street (this place is seperat to the other Italian Lux properties) I've since found out that this property is right on the border with what they consider to be the shady part of town but in the day time its absolutely fine, busy shopping street, lots of people around. I arrived to a very cold apartment and after the employee had left (assuring me I could speak with the on Monday re. my concerns about the $7 euro fee) I realised there was no towels. I text and was told apologies, staff should have left them and they would be brought to me the morning which they were by 11am. When I tried to shower however I found no hot water. I text again and was told yet again staff should have done it and was told how to do it and that it would take half an hour. I had to go out on a tour but when i returned at 15:30 there was still no hot water. I text and was told someone would come but I had to be in as they had no keys. I was now stuck in the apartment until the person arrived and fixed it. At 7:30pm I tried again and there was still no hot water and again I had a tour booked so off I went again unshowered. By the morning thankfully there was hot water! Keep in mind that this is cited as a luxury holiday apartment. In my extensive travels I have never been anywhere luxury that hasnt provided at least a sachet of tea/coffe but there was nothing. No soap, no dish towels, nothing to clean up with and certianly no salt pepper, tea coffee etc. I had t

It was a lovely room and in the city center of Sofia. Metrostation is right there and easy access to room. Only cold water in the shower.

Built in "bathroom" that was horrible. Air-conditioning didn't work & there was no remote control. Super loud! You could hear everything! People were sitting on front of our window the whole night & day! Bad was horrible! Old underwear on the radiator & a lot of dust. This is just a part! Not worth continuing

The hotel was old and tired, fairly grubby, the bed was the hardest I’ve ever slept on. Bathroom was the same. I guess it was reasonable value for money for a capital city centre hotel though. The manageress was absolutely drop-dead gorgeous though, which made up for almost everything.

This place is not a good place to stay. Allow yourself to spend a few more Leva for the sake of your own health. Place is cold. There are two small heaters that doesn’t even heat themselves. Beds are dirty. There are no seperate shower. Toilet sink and the shower is one thing. Floors are dirty walls are dirty.

They overbooked my room and got my personal items out of the room and left them on the hallway until I got back in the afternoon. At night I had people waking into my room because they gave the keys to the other guest since they had overbooked the room.

Ha sido una experiencia muy muy mala. Para empezar, habíamos acordado con el alojamiento que nos iba a dar indicaciones para obtener las llaves de nuestra habitación, puesto que llegamos fuera del horario de recepción. Sin embargo, al llegar al alojamiento no estaban las llaves nr.4, nuestra supuesta habitación. De hecho, esa habitación estaba ocupada por otros viajeros. Intentamos contactar a través de teléfono y de correo con el número que nos habían facilitado, pero no obtuvimos respuesta. Siendo las dos de la mañana, no vimos otra opción que coger las llaves de la única habitación disponible. Esa habitación era para tres personas, con camas medio hechas y sucias. Como habíamos reservado una habitación para cuatro, tuvimos que dormir en parte en el suelo. Contactamos con booking, pero la única solución para ese momento era quedarnos en esa habitación que no era nuestra porque a esas horas no íbamos a encontrar otra cosa; además de ser cuatro chicas jóvenes y no era nada recomendable andar por las calles de una ciudad desconocida, sin conocer el idioma que tiene otro alfabeto (las personas no sabían inglés por lo general) a las tres de la madrugada. Al día siguiente quisimos solucionar el problema sin haber dormido un minuto y en el suelo. De la nada aparecieron las llaves para la habitación 4 en la caja de las llaves. Las cogimos y fuimos a comprobar si eran de nuestra supuesta habitación y, efectivamente, nos encontramos „nuestra“ habitación ocupada. Estaban maletas, botellas de alcohol etc. entonces llamamos por enésima vez al teléfono que en teoría nos habían dado por si había problemas sin existo. Supuestamente la recepción abría a las 9h. Esperamos casi hora y media hasta que vino una persona de la limpieza. No sabía inglés, pero le transmitimos que había un problema y llamó a un teléfono. Se lo cogieron después de varios intentos pero tampoco obtuvo solución, solo unas contestaciones en tono agresivo y le colgó. Poco después me llamó la persona que anteriormente habíamos intentado contactar. Explicando la situación, en mitad de la conversación nos colgó la llamada. Media hora más tarde, mientras intentábamos solucionar todo por booking, explicando dos veces más lo que ha pasado;nos colgaron la llamada dos veces, menos mal que teníamos un móvil al que no cobran las llamadas internacionales puesto que estuvimos obligadas a esperar y llamar varias veces a booking; apareció el hombre, diciéndonos de malas maneras que ahora iba a darnos otra habitación para cuatro personas. Solamente nos dijo que iba a reembolsarnos la estancia de esa noche, las demás no, no nos iba a indemnizar. Dicho dinero no nos ha llegado aún. Tuvimos que esperar otra hora para poder tener de una vez una habitación similar a la que habíamos reservado. Habitación que estaba sucia, no podíamos cargar todos los teléfonos puesto que no todos los enchufes funcionaban y con un baño que tenía moho. Durante toda la estancia, en ningún momento ha habido un recepcionista para