Barceló Fortina Malta

Fantastisches Erlebnis und tolle Landschaft (außer einer verspäteten Check-in-Zeit)

Must seen before you book the superior sea front room. (a) I stayed for 3 nights and Room 233 assigned. This room and also the neighbour rooms have grave privacy problem. These rooms are at the same level of a busy foot bridge. The nearest distance between the room and the foot bridge was just the width of two vehicle lane, that means everyone in the footbridge can see what happens at your room clearly, especially at night! (b) about 1/4 of the sea view was obstructed by the footbridge and most important was that the view of the famous Saint-John's Cathedral was severely obstructed ( unlike the photo appears at the hotel's web site which was deciving). You will hear busy traffic noise at your terrace also. (c) I asked the staff at the front desk for a higher room due to severe privacy problem but she said the rooms in the same class were all full and could not help. As I would stay for 3 nights and seen if I could change my room on the second day or third day but she could not help also. I then approached the supervisor the second day at 9 am and the result was the same but the supervisor was more swift promising to find an alternative room for me and let me know by email soonest possible probably before noon as I had to go out. However no feedback was received then and I had to come back to the hotel at 2 pm. Upon enquiry, the supervisor suggested a so called "premium room". Very big with a large terrace with city view but no front sea view. Due to grave privacy problem at Rm 233, I had to accept his offer but unreasonably I had to wait for nearly 2 hours from 2 pm to 4 pm for the staff to clean up the room (the check out time for this hotel was 1200 noon and I thought the hotel management should clean up this room first as there was a disappointed guest who was suffering from the hotel's lack of responsibility to provide privacy to their guest during their stay. (d) everyday there are guest moving in and out but the hotel management just could not help to move me to a higher level room on the second or third day. Are they fulfilling their duties?