Mirbeau Inn & Spa - Skaneateles

3.5 - My husband and I had a 2 night, 3 day mid-week getaway at Mirbeau in June. Overall, we had a very relaxing experience. Rooms - we had a king room with a garden view on the first floor. It was spacious with a seating area next to a fireplace. There was a claw foot tub and a separate shower. Not a huge fan of having a shower curtain. As others have mentioned the paint and lighting in the rooms make it quite dark and, the dark color on the ceiling made it feel closed in. The dark colors are also a stark contrast to the lush gardens outside. The sliding glass doors opened onto an outdoor area shared with a few other rooms. There was a bistro set near the pond and we were able to enjoy breakfast there. We saw all the koi, ducks/birds, bunnies and frogs. The area is lovely but some areas could use some weeding. Spa - the spa dressing rooms are well appointed. There are changing areas, rest rooms, showers, lockers, a sauna and a steam room. They have ice cold washcloths, towels, ice water, every toiletry you might need, hairdryers and even a swimsuit dryer. The quiet room has several reclining beds where you can rest, read, sleep, wait for a treatment. They surround a foot bath where you sit on cushions on the floor. There's ice water and hot tea available. White noise machines drown out most noise creating a peaceful atmosphere. The aqua terrace is just outside. It has an oversized hot tub area, a seating area with four cushioned chairs around a fireplace, several other table and chair groupings and a bar. The hot tub is nice, very relaxing after a massage or class. It's not a very large area overall, and we did have trouble finding a seat one of the days. On hot days, it would be nice to have a cooler pool area or a cold plunge pool. Treatments - we had a couples massage, something we have done many times at other spas. My husband had a wonderful experience with his massage. She focused on his problem areas and did a wonderful job. My massage was quite the opposite. It did not seem like a professional massage. I spent about 90% of the time on my stomach which became quite uncomfortable. The massuese was rough and parts of the experience were painful. After the massage when we went to settle up and have everything billed to our room, we had to stand in line for a half hour. The attendant was clearly new and overwhelmed. We did express that we had a mixed review on our treatment. At first, we were charged double, but eventually, after my husband went back to the desk later, the error was corrected and, we were given a small percentage off the treatment. I did email the spa manager at the encouragement of the staff, but received no reply. Dining - we had 1 room service breakfast, 1 breakfast and 1 lunch in the dining room on the porch. The breakfasts were average. Lunch was fantastic! I would recommend reservations for every meal, even if the restaurant looks empty - you'll be seated much quicker. We wa

First I want to start of on a positive note. This place is quiet and most of the time relaxing. I wish everyone could have experienced the Mirbeau that my family and I experience two to three years ago. This place used to be a true gem for a getaway. My wife and I have been using this place for a getaway 2 to 4 times a year for approximately the last 6 years. As our 3 children became adult, they also started to appreciate the relaxing getaway the Mirbeau offered close to home. This place was truly worth every penny spent. The stay comes at a premium cost and the service was to match. Over the past year the place is in a downward, out of control, spiral and it grieves me to say this because we absolutely loved this place. The last 3 times we have stayed we had told ourselves just one more time maybe they were just running short on help or adjusting to changes ect. Now I can honestly say we will not return after our recent stay. The treatments have turned into an assembly line with less product being used and no personal touches anymore. The locker rooms are filthy with piles of used towels and robs on the floors. My personal favorite has always been the eucalyptus steam room, which now smells like arm pit and dirty feet with no eucalyptus anymore. Majority of the lockers have out of service on them and the garbage is overflowing. The fire place in the library common area and in our room did not work. I cant speak for the rest of the rooms. The bar in the jacuzzi and treatment area was closed, which this is not a huge deal, but its nice to not have to dry off and go all the way up stairs to get a drink at he bar which was crowed due to only having one open. The dinning is what really sealed the deal for us this time. This used to be a staple for us. the food was phenomenal along with the atmosphere. This go around we ordered and waited an hour and didn't even get our margarita we ordered much less our food. Obviously we just got up and left and went back to our room. It goes back to my statement before. You are going to pay a premium you expect the service to match.

Anniversary trip...33rd year...and we could not have picked a better place. With the pond and lush greenery all about and gentle music all around it feels like you have been transported to a peaceful retreat.We had 4 nights..and enjoyed the spa for facials and pedicures. The lounge and restaurant are both marvelous...great breakfast...inventive cocktails and superb food. The town is close and is charming and welcoming. First time in the Finger Lake region..and it is well worth a visit. Highly recommend Mirbeau for couples...rooms are spacious and spotless and the entire staff is just marvelous. Treat yourself to a special vacation here...you will not be disappointed.

Maribeau is a special place to relax and unwind. I feel as though they treat each and every guest like royalty. The entire staff was so kind and went above and beyond The rooms are beautifully decorated and very spacious. Its a wonderful place to go with your significant other .

I stayed with my daughter for my birthday, 2 nights. With prices like this, one should not leave stressed. But we did. Staff - restaurant, housekeeping, gardeners, spa - were lovely, with the exception of one front deck person, who was most decidedly not. The grounds are lovely. The birthday dinner, with the wonderful Julianna at the reception desk & Liz as server, was top notch. So were the blood orange martinis. Breakfast was only okay, with avocado “toast” not toasted & with no offer of more than one cup of the very expensive coffee. The inn’s “system” was new (installed in May) and had many bugs, from online reservation snafus to duplicative statements and missing receipts. I had apology after apology from multiple staff about it. I had no return emails from May to August - a front desk person told me General Manager Richard Malcolm was not good at returning them and would have her own manager contact me, which didn’t happen. The rooms are dark and it was hard to find things - basic things like light switches. Fortunately I had my iPhone flashlight and also called the front desk a few times for help. One of those times, so frustrated, when I told the person at the other end I was going to drink heavily at dinner, she laughed. Wrong move, even though I know she thought it was funny - an “I’m so sorry” could’ve helped. The “Lofti” device in my room had multiple intrigriging functions, but despite an info sheet, was very frustrating to work, and I’m supposedly really good at tech. I finally unplugged it. We left hours early. The front desk checkout experience left a final bad taste in our mouth. That particular young woman needs in depth customer service training. We just had to get away. We did stop at a local diner in the country for breakfast on the way home and it was great.