Mövenpick Resort Agios Nikolaos Sivota

We stayed at this nice looking hotel as a family of four for two weeks between the end of August and start of September. Although I would admit we came away from this trip relaxed, the hotel has a huge amount to improve upon considering where it prices itself. In general, the staff lack any sort of leadership from front of house through to the beach bar. Management of any form is absent in terms of guidance to staff and looking after guests and their requests. Breakfast, although good food, is chaos. Sometimes they ask for room numbers, sometimes not. Simple coffee orders, clearing plates to avoid wasps and assigning tables would have been a start. Lunch at the empty pool restaurant was almost laughable, our order was taken but couldn’t have been more wrong. I waited ten minutes for two soft drinks and took it upon myself to try and get the drinks myself. At one point a member of staff asked me what I’d ordered! The beach / sunbed situation is interesting. Even though Watersports were part of the reason we booked, they were unable to offer any of the paddle boards and kayaks piled on the jetty due to the insurance contract running out (what?!). Some sort of refund should be in place for this. The beach itself is well policed in terms of drinks service, removal of towels etc - unfortunately the jetty further away from the beach is ignored. Piles of coffee cups and bottles were left for hours on end but when I flagged this with hotel staff they seemed to take offence and said they were too busy to clear that area regularly. To continue the theme, we had an issue with our air con not working when we arrived, this was fixed straight away - great! What wasn’t so great was that the “fix” meant one of the bedroom lights turning on several times in the night on its own accord. This was flagged with reception, an engineer apparently saw to this - but the problem persisted. I gave up. The only plus point was the kind bell boy who took us up the hill every evening to save our legs. A lovely helpful guy who always insisted on doing this - much to the frowns on those working reception. To summarise, this isn’t a bad hotel at all, the location is great and our room was exactly as hoped in terms of size and looks. When you’ve spent a large amount on an annual break to spend precious time with your family, it’s the small things that matter. We won’t be returning.

Very bad experience, location is excellent apart that everything else is not worth it. Unprofessionalism at the peak.

Mövenpick Sivota enjoys a fantastic location right by the sea, surrounded by stunning scenery. The bar, restaurant, and pool areas are beautifully decorated with a touch of elegance that enhances the overall atmosphere. The front desk staff was very polite and informative during the check-in process, making us feel welcome from the start. Breakfast was generous and of good quality, with a wide variety of options. However, the service gave the impression of a friendly but not fully trained team. At times, staff seemed a bit overwhelmed, which was also noticeable during lunch service. A disappointing moment occurred at the beach bar: we ordered some smoothies, and after waiting 20–30 minutes, we asked the waiter where our drinks were. He casually responded that the fruits had run out. We found it unacceptable that no one informed us, as we were simply waiting with no explanation. Oddly enough, after expressing our dissatisfaction, the drinks arrived within 3 minutes—which made us question what had really happened. Our room was clean, nicely decorated, and contributed to a comfortable stay. Overall, it was a positive experience, and with some improvements in service training, the hotel could truly stand out as a top destination in the area.

Amazing location and incredible beach.. however the staff was very below par. Rooms are decent and clean but i expected more luxury for the price we paid.I believe this site has a lot of potential.