Hôtel le Patio de Sophie

This hotel over promises and under delivers. Check the reviews carefully, the good ones are mainly old. The photos make it look a lot more chic than it is. It has no parking of its own. You have to hunt in the side streets for parking. And I hope you like stairs - there are a lot of them, many uneven and there is no lift. Our room was tired, and not as clean as it should have been. There was a very obvious white stain on a black curtain that had not been noticed by them, and there were hairs on the floor down the side of the sink in the bathroom. It was not a large gap, but it should have been cleaned properly. When we raised the issue of the stain in the morning (we noticed it late at night), the owner simply tried to tell one of her members of staff to clean better. If I had been in her shoes I would have been appalled to find such a dubious looking stain on a bedroom curtain. Prior to arriving, we had asked for dinner in their restaurant, but they replied and told us it was closed. Off their own back they booked us a table at a nearby good restaurant for dinner. We were appreciative of this until we arrived. To find it was at a time we had not requested (it was later) and even worse when we arrived at the restaurant the restaurant told us that the hotel had cancelled our reservation. The hotel later tried to blame the restaurant for the error. And then to try to blame us for asking them to make the reservation when they themselves had chosen to do this for us. I'd have preferred it if they had left it to me! The wifi did not work in our bedroom - we discovered this late at night but thankfully we could resort to 4G. The following morning, the owner tried to blame this on a storm. The room was hot, you couldn't have the ceiling fan on without the light also being on. There was a lot of noise from the street with the windows open. The owner tried to placate us with free breakfast. I wouldn't pay what she is asking for her breakfast. We fully accept that mistakes happen. But if they do, you should hold your hands up and apologise rather than make excuses or try to blame someone else. If the owner had done this, we would have let a lot of these issues go. Instead she was defensive and seemed to think we were looking for problems. Which we don't. We love supporting independent businesses and go out of our way to look for them. Sadly sometimes you find a dud.

Beware this place has no elevator. We made a last minute booking and was put on the top floor. Have to climb massive amount of stairs to get up. We ended up leaving our suitcases in our car since it is impossible to carry up the five levels. The room has only one window looking into courtyard. There was a broken ceiling light and also broken tile floor which caused my daughter to fall. Only a small corner near the door gets Wi-Fi coverage and not the whole room. We would not recommend for a stay of 188euro a night. The next day we had a problem with our car parked at the entrance of the street. After trying two hours to find a solution, we came into the hotel to ask for simple help, to help translation for us with the phone service line. The front desk person was so reluctant to help. She kept insisting me to go to the Vietnamese restaurant next door to find help because they are of the same race! This is most ridiculous answer I ever heard. I told her all we needed was a little translation help and since we are guests here, we come here to ask for help. I had to insist her to help us and later found out she is the owner. That says the hospitality of this place.

Hôtel atypique au pied de la citadelle de Sisteron, le Patio de Sophie réussi avec subtilité l’alliage entre préservation du site et modernité. Une décoration inspirante aux détails soignés et astucieusement pensé. Un accueil chaleureux. Seul bémol un petit souci de plomberie qui sera certainement vite résolu.

Niché dans une ruelle piétonne de Sisteron, au calme, le Patio est plein de charme, décoré avec beaucoup de goût. Grand confort et généreux petits-déjeuners. Escaliers pour se rendre aux chambres. Personnel attentionné et de bon conseil.

Un hôtel situé dans une ancienne maison de ville sur trois étages, rénové et décoré avec beaucoup de charme. L’accueil est excellent et le petit déjeuner est délicieux avec des viennoiseries chaudes, croustillantes à l’extérieur et moelleuses à l’intérieur. Sophie qui est une personne charmante peut vous faire à la demande des œufs brouillés exceptionnels également. Un régal !! Seul petit bémol, j’aurais aimé avoir la possibilité de dîner à l’hôtel. Une très belle adresse à découvrir.

La gentillesse de Sophie est exceptionnelle. L’hôtel : les chambres sont magnifiques, peut importe où l’on pose les yeux tout est super joli. La literie est super confortable, grande salle de bain et que dire du petit déjeuner à part qu’il est juste incroyable. Nous avons adoré les 5 nuits passées dans cet hôtel charmant et nous reviendrons avec plaisir 😊