Re Federico Boutique Hotel

Re Federico Boutique hotel is located in a narrow street (just room for a car) at the southern end of Ortigia Island which is connected to the mainland by two bridges. This puts it close to the old town and the beautiful central square but a bus or taxi ride to the Archaeological Park. The hotel is in a building which has been very nicely renovated to provide good sized rooms with comfortable beds. A great base for exploring Syracuse. Recommend taking a boat tour round the island and to the nearby caves.

As two students excitedly looking forward to exploring Italy and Greece, our travel plans have been severely disrupted by the recent natural disasters, leading to the cancellation of all flights. We have been in touch with the various hotels we booked, and we are grateful that every hotel has been understanding and issued a refund—except for the Re Federici Boutique Hotel. Despite multiple attempts to reach out, the hotel has shown no interest whatsoever in our situation. The only resolution they offered was a voucher, which unfortunately does not meet our needs at all. We wish to clarify that this voucher is of no use to us, as our travel plans have been indefinitely postponed due to the flight cancellations. We had sincerely hoped for a more compassionate response, especially considering the unforeseen and unfortunate circumstances we are facing. It is disheartening to encounter such a lack of understanding and empathy from the Re Federici Boutique Hotel. As students, this trip held immense significance for us, and we are now left in a difficult situation with financial losses and dashed hopes. We are left with no option but to insist on a refund, which we believe is a fair and reasonable request given the circumstances.