Re Federico Boutique Hotel

Definetly does not worth the money paid for. Good location. Friendly staff. Poor working hours. Small bathroom and almost impossible to use shower. Tasty breakfast served in the room. Not the cleanest and rhe room looked like a hospital room. Beds put together to look like a queen sized bed but during the night a gap was in between. Very expensive for what you get (comparing to other Italian islands).

Excellent long weekend spent in the beautiful Ortigia island. We had three rooms here and were thoroughly looked after. All the rooms were beautiful decorated and had everything we needed. Some traffic noise heard especially in the ground floor room but nothing excessive. Breakfasts were very good, great choices and plentiful

Positives The location is excellent The apartment was large - it had a large bedroom, nice little kitchen and a bathroom. Negatives There were a few things broken in our apartment. They were fixed during our stay but we were without a safe for half of our stay and the kettle and toilet seat both had to be replaced which meant people in our room during the day when we were not there. When the cleaner cleaned the room before we arrived they would have known the toilet seat was broken and that the safe was locked and they had no key. These are things that could and should have been fixed before the next guest arrived. When we complained the reception Manager didn't seem to care and said we will do our best to resolve the problem but she never actually apologised and she was quite rude to us at times. The bathroom also needed updating. The shower floor was grubby and the bathroom floor cracked. Breakfast had a very good selection but was not very high quality. We stayed in four places in Sicily and this was nowhere near as good as the other three.

Re Federico Boutique hotel is located in a narrow street (just room for a car) at the southern end of Ortigia Island which is connected to the mainland by two bridges. This puts it close to the old town and the beautiful central square but a bus or taxi ride to the Archaeological Park. The hotel is in a building which has been very nicely renovated to provide good sized rooms with comfortable beds. A great base for exploring Syracuse. Recommend taking a boat tour round the island and to the nearby caves.

The location of the hotel is excellent with regard to walking distance to shopping, beach visits, dining and sight seeing. The room was very accommodating, comfortably cool, and very clean. They provide toiletries, several linens for showering and have a very friendly and polite staff. There was also a sage but we did not use it. In addition to our surprise there was a small and fully furnished kitchenette. Great stay and we’ll definitely return.

As two students excitedly looking forward to exploring Italy and Greece, our travel plans have been severely disrupted by the recent natural disasters, leading to the cancellation of all flights. We have been in touch with the various hotels we booked, and we are grateful that every hotel has been understanding and issued a refund—except for the Re Federici Boutique Hotel. Despite multiple attempts to reach out, the hotel has shown no interest whatsoever in our situation. The only resolution they offered was a voucher, which unfortunately does not meet our needs at all. We wish to clarify that this voucher is of no use to us, as our travel plans have been indefinitely postponed due to the flight cancellations. We had sincerely hoped for a more compassionate response, especially considering the unforeseen and unfortunate circumstances we are facing. It is disheartening to encounter such a lack of understanding and empathy from the Re Federici Boutique Hotel. As students, this trip held immense significance for us, and we are now left in a difficult situation with financial losses and dashed hopes. We are left with no option but to insist on a refund, which we believe is a fair and reasonable request given the circumstances.