Radisson Red Hotel London Heathrow

I had the pleasure of being assisted by Limbraina, and I can’t praise her enough! From the moment I arrived, she was warm and welcoming. While I was standing in line ready to check in, she kindly approached me and asked if I needed help. She checked me in swiftly and answered all of my questions with patience and professionalism. Her exceptional customer service made my experience truly lovely, and I would happily return solely because of the wonderful way she treated me. Thank you, Limbraina, for going above and beyond!

This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.

Love the size and the design of the room. Very comfy. The location was really convenient to the airport.