Radisson Hotel and Conf Centre London Heathrow

I booked a standard room for 1 night and it was a really terrible experience. Actually, I read all the comments about this hotel (good and bad) and I don't feel like it was that bad at that time. Until I stayed for a night, I realized that all the comments are real. --Poor staff service: 1) The frontdesk staff (Male) doesn't know how to work on the check in process. I asked him it is ok if i do the check in here, he said yes. Clearly, he knows nothing. Just don't assign him to do that task, if he is not capable of. 2) Poor handwriting. Misleading . Not willing to help customers attitudes. I asked what's the number on the card. It's written like 'H101', actually is '4101'. I asked that staff and she replied with terrible attitude and laughed at me 'is it hard to understand?' with sarcasm. Cleanliness: 1) I changed the room twice. Not clean at all, with the fast food packages in the room. Suggestion: 1) Please provide some proper training to the staff about their attitudes towards customers and understanding about their tasks.

Great location with good service. We would recommend it to our friends.

It is close to the airport but can not walk through, need to get transport, a small mattress and a thin pillow I ordered 3 more pillows no one came.