The Capitol Kempinski Hotel Singapore

Great hotel with great staff. The lobby is small but the check in process was fast and smooth. The room is pretty spacious. The amenities can be improved especially the kids set. The breakfast variety is good but quality wise i like JW. Marriott better. However room quality and cleanliness are much better.

Hotel is conveniently located across a junction from City Hall MRT Station and Raffles City Shopping Centre. Heritage room is spacious for 2 pax, no space if you are considering an extra bed. Especially the bathroom, a large bath tub and shower and toilet separation is nice to have. A birthday cake was a pleasant surprise. Breakfast spread includes Asian, western, fruit and cheese, pastries and juices. However, taste is expected to be better considering the price. Breakfast starts 6.30am to 1030am at level 1.

i booked the room to celebrate my 21st birthday and invited some friends over for the day, i booked the grand deluxe room and everything from their little complimentary surprise of a small cake and some balloons in the room to their impeccable room service, im rly so pleased w the entire experience☺️♥️ highly highly recommend!

The best about Capitol Kempinski is its convenient location - right opposite City Hall MRT and there's a sheltered path between MRT and hotel via the mall so that you don't get wet even on rainy days! The location is also so central that you can walk to many sightseeing spots from Merlion to Clarke Quay to Haji Lane. Staff were friendly - we especially appreciated Om the porter, who was very warm and helpful throughout our stay. Wonderful view from our room overlooking the St Andrew's Cathedral. Elegant and classy interior design. The Salvatore Ferragamo amenities smelt so good too! However, there were still a number of defects with this five-star luxury hotel: Both rooms we tried were very humid - our first room even had a water dripping sound every 4-5 seconds, so we could not sleep and had to request for a change of room the next morning, which the hotel arranged speedily. Our second room had no dripping sound but was equally humid - towels and swimming suits were still damp after one night. Thankfully, there was a fan in our Heritage Room, which helped dry things up a bit. Maintenance and facilities - toilet flushing was not great and shower water was not hot enough for our second room on 3/F. The TV there had no sound at first but got fixed eventually. There was no one watching the swimming pool when we visited, which could be prone to accidents even though it's only 1.2 m high. House-keeping - upon our arrival we found an open bottle of sparkling water in the fridge probably left by the previous guest, and two little tubes of conditioner (but no lotion - maybe we don't need it in a humid room, haha). This was quite unacceptable for a 5-star hotel. The higher parts of the rooms were dusty. We understand that the interior design makes it difficult to clean on a daily basis, but thorough deep-cleaning should still be carried out once in a while? Expectation management and food - we expected some sort of welcoming fruits and snacks as we filled out a survey from the hotel two days before our stay, asking about all our preferences. Disappointingly, none of our preferences got addressed during our stay. Buffet breakfast was quite tasty but not among the greatest varieties we had tried in other five-star hotels. I had the same experience with the other two hotels I have stayed in Singapore, so maybe this is still considered good enough for the city. I can imagine how beautiful this hotel was when it opened five years ago. But without proper maintenance and persistent house keeping work, its charm has diminished. Certainly a waste for a beautiful heritage cluster like this one. Still a fairly OK-nice stay overall.

這是我在新加坡住過最失敗的酒店😓首先是前台工作人員特別木訥，態度也很差，下午4點到店後被告知還要再等50分鐘才能入住，我表示不滿後，給我們安排了一間超級迷你的房間，我又表示與攜程描述不符，該前台工作人員説是攜程登記的訊息有誤，要以酒店實際情況為準😓再説説房間，房間由於常年不能開窗通風，一股很大的黴味，很潮濕，每晚像睡在泳池旁邊，洗漱用品也很糊弄，房間衞生做的也很糊弄。最後説説這個酒店的地理位置，距離烏節路，魚尾獅，金沙之類的景點都非常遠，去哪兒都衹能打車，總之這次預訂這個酒店真的很失敗，之前住過麗思卡爾頓和Fullerton都比這個酒店好太多！！希望大家看到這個點評都能擦亮眼睛，不要跟我們一樣上當受騙！

整體的入住體驗是災難的，非常不推薦。 大門非常小氣，就藏在巷子裏，並不是圖片上面進去的那個門。 入住非常不順利，並沒有宣傳所説的中文引導，對接的是一個印度🇮🇳小哥，説的英文硬是沒聽明白，他電腦上check in了差不多1個小時也沒把房間辦好，説有什麼問題。後面我們實在太餓了，就先出去吃飯。 房間佈局非常不合理，是老公寓改建的，雖然寫的是45平米，但是實際面積不如30平米的體驗，莫名其妙的隔斷讓原本就小的房間顯得更小，而且床就在門的邊上，非常愚蠢的設計。 衞生打掃的很糟糕，地上都是咖啡漬是進來就有的，從我們入住發現，到離店，竟然都沒被打掃，可見酒店衞生管理和培訓的意識之差。 餐食：作為凱賓斯基最大亮點的早餐，餐食種類少到可憐，出品少的可憐，而且很難吃。我買了3天的早餐，最後就去了一天，比快捷酒店的早飯還讓人難以下嚥。