Mandarin Oriental, Singapore

時隔9年之後，再訪新加坡。這次是專程為觀看SG60週年慶典煙花表演而來。酒店設施較為完善，公共環境較為乾淨，離濱海灣、金莎酒店等新加坡地標步行15分鐘左右即可到達。魚尾獅公園也在附近。酒店早餐品種豐富，如果你有需要，總廚先生會給你介紹早餐品種；服務態度較好。特別感謝主廚Peng和他的團隊，服務有温度。新加坡國慶節當天，酒店還精心組織了各種慶祝活動，有小型下午茶時光、有水果茶點巧克力等，還給帶孩子的家庭準備了大禮盒。客房服務態度較好，感謝客房部經理贈送了助眠精油，感謝前廳部方經理的熱情待客，服務高效率很貼心。總評：酒店的兩家餐廳（3樓、5樓）菜品口感服務都很不錯！是此次新加坡之行最滿意的地方。感謝酒店全體員工的熱情服務！請保持服務品質，並不斷提高服務質量！加油！

服務無力吐槽的一家酒店，每個環節都滯後，每個環節都溝通辛苦。海景房應該是非常迷你，我定的陽台房，寬敞不少，但衹有城景。幾乎每天都有雨，陽台是鏤空的，下了雨，陽台椅也沒法用了。泳池露台很不錯，唯一加分項

房間很小，服務太差，也沒有順序接待客人，不排隊，也不管理， 還有早餐太差了，羅列了好多現成的東西，沒啥可口的，同樣條件，去旁邊的賓樂雅，環境比這邊大氣多了，早餐也比這好， 唯一好的，前臺中文翻譯的小姐幫我們訂了三張船票，前台的粉色工作人員説沒有票了，但這位小姐説是有票給我們定了，其他前台能省事就省事，五星級酒店中最差的服務

This is a very large hotel by Mandarin Oriental standards, in terms of the number of rooms—that’s my guess for why the service wasn’t up to anything like stays at other of their properties or similar luxury hotels. It took days to respond to an email inquiry and despite feedback, a traditionally basic element of turndown service—providing ice in the room—wasn’t completed. So too the breakfast buffet felt more like Disney than a five star hotel, crowded and underwhelming in its offerings. Seeing a robot carrying dirty dishes passing through clusters of people waiting to get food is not what I would expect at a five star property. Treatment-wise, the spa was quite good but it’s small and lacked a proper relaxation room. Room service was decent, the sushi box was excellent though the lobster laksa was underwhelming, especially since it’s a signature dish of Singapore. The chocolate mousse was the opposite of rich. But the room was generally quite well appointed if on the smaller side (especially the shower), and the view lovely. Still there are so many other excellent hotels in Singapore this was an overall disappointment and I wouldn’t stay there again.

A wonderful stay at the Mandarin Hotel! Great facilities, a fantastic location, and excellent service at the Executive Lounge, where free champagne is served throughout the day. I will definitely be back Great bar!

First time staying since the hotel was renovated - is really well done; simple and stylish. Staff are super friendly and helpful. Pool is a great place to hang out.