I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.
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