XIHU RESORT HOTEL Bewertungen

Antwort der Unterkunft: Lieber Gast, vielen Dank für Ihren Aufenthalt und dafür, dass Sie uns die Gelegenheit gegeben haben, Sie zu bedienen. Die Unterstützung und Anregungen in Ihren Bewertungen sind für uns ein sehr seltener und wertvoller Schatz. Wir werden weiterhin hart daran arbeiten, verschiedene Dienstleistungen kontinuierlich zu verbessern und hoffen, Sie wieder im West Lake Resort Hotel begrüßen zu dürfen. Ich wünsche Ihnen gute Laune. West Lake Resort Hotelmanagement

Antwort der Unterkunft: Hallo lieber Kunde! Vielen Dank für Ihre wertvolle Meinung! Wir müssen unsere Mängel überprüfen und aktiv beheben. Versuchen Sie unser Bestes, um Ihre Zufriedenheit zu erreichen. Gerne betreuen wir Sie! Danke! West Lake Resort Hotelmanagement

Antwort der Unterkunft: Lieber Gast: Vielen Dank für Ihre faire Bewertung unseres West Lake Resort Hotels! Wir werden uns bemühen, es besser zu machen! Herzlich willkommen, unser Hotel wieder zu besuchen! Danke! West Lake Resort Hotelmanagement

Antwort der Unterkunft: Dear Ms. Lizbeth,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, as this does not align with our commitment to delivering exceptional service.We take your concerns regarding food cleanliness and staff communication very seriously. While we regret the unacceptable behavior you experienced, please note that buffet items are intended for consumption within the restaurant. We will take immediate steps to address these issues and ensure they do not recur.Regarding the mineral water, our hotel typically provides four complimentary bottles per room, as indicated in the attached image. Guests are welcome to request up to two additional bottles at no charge during their stay. Further requests are subject to our hotel policy, and we appreciate your understanding in this matter.Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you once again for your insights.Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL

Antwort der Unterkunft: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel, and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We are looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. Xihu Resort Hotel Management

Antwort der Unterkunft: Thank you for giving us a good evaluation! We will strive hard to do even better!Looking forward to welcoming you again.Xihu Resort Hotel Management

Antwort der Unterkunft: Dear Valued Guests,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. All the staff of our hotel must provide warm and thoughtful service for every in-house guest. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: 尊敬的賓客： 您好！ 謝謝閣下的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。西湖度假酒店以不斷的為客人營造温馨舒適的居住環境而努力，西湖度假酒店期待您的再次光臨！

Antwort der Unterkunft: 尊敬的賓客：您好！感謝您選擇西湖度假酒店，我們很高興您在酒店有一段愉快的入住經歷， 感謝您對酒店的支持與信任， 同時感謝您對酒店提出的寶貴建議， 我們將繼續努力， 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧！西湖度假酒店管理層