XIHU RESORT HOTEL Bewertungen

Antwort der Unterkunft: Lieber Gast, vielen Dank für Ihren Aufenthalt und dafür, dass Sie uns die Gelegenheit gegeben haben, Sie zu bedienen. Die Unterstützung und Anregungen in Ihren Bewertungen sind für uns ein sehr seltener und wertvoller Schatz. Wir werden weiterhin hart daran arbeiten, verschiedene Dienstleistungen kontinuierlich zu verbessern und hoffen, Sie wieder im West Lake Resort Hotel begrüßen zu dürfen. Ich wünsche Ihnen gute Laune. West Lake Resort Hotelmanagement

Antwort der Unterkunft: Hallo lieber Kunde! Vielen Dank für Ihre wertvolle Meinung! Wir müssen unsere Mängel überprüfen und aktiv beheben. Versuchen Sie unser Bestes, um Ihre Zufriedenheit zu erreichen. Gerne betreuen wir Sie! Danke! West Lake Resort Hotelmanagement

Antwort der Unterkunft: Lieber Gast: Vielen Dank für Ihre faire Bewertung unseres West Lake Resort Hotels! Wir werden uns bemühen, es besser zu machen! Herzlich willkommen, unser Hotel wieder zu besuchen! Danke! West Lake Resort Hotelmanagement

Antwort der Unterkunft: Dear Valued Guests,Warmest greetings from XIHU RESORT HOTEL!Thank you for giving us a good evaluation! We will strive hard to do even better! Looking forward to welcoming you again.

Antwort der Unterkunft: Dear Valued Guest,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for supporting Xihu Resort Hotel. We always believe that a good reputation is maintained by the satisfaction of our guests, and we are honored to provide you with the best services. You are welcome to choose our hotel again for business or leisure travel! Sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you experienced in your room. This falls short of our standards, and we have addressed these concerns with our housekeeping and maintenance teams.We also regret the confusion regarding our camera policy. While we welcome personal cameras, our policy restricts professional equipment to ensure the privacy and security of all guests. We apologize for the lack of clear explanation provided at check-in and are reinforcing this communication with our team.We hope for an opportunity to provide a better experience in the future.

Antwort der Unterkunft: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel and for taking the time to share your review. We will continue to maintain high-quality and excellent customer service standards while striving to create a comfortable and welcoming stay for every guest. Looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Dear Ms. Lizbeth,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, as this does not align with our commitment to delivering exceptional service.We take your concerns regarding food cleanliness and staff communication very seriously. While we regret the unacceptable behavior you experienced, please note that buffet items are intended for consumption within the restaurant. We will take immediate steps to address these issues and ensure they do not recur.Regarding the mineral water, our hotel typically provides four complimentary bottles per room, as indicated in the attached image. Guests are welcome to request up to two additional bottles at no charge during their stay. Further requests are subject to our hotel policy, and we appreciate your understanding in this matter.Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you once again for your insights.Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL

Antwort der Unterkunft: Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Warmest Greetings from XIHU RESORT HOTEL!Thank you for your valuable input! We will review our shortcomings to correct them, and try to achieve your satisfaction in the future.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Dear Valued Guest,Warmest greetings from XIHU RESORT HOTEL!Thank you for giving us a good evaluation! We will strive hard to do even better! Looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL

Antwort der Unterkunft: Warmest Greetings from XIHU RESORT HOTEL! Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again! Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL

Antwort der Unterkunft: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel, and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We are looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL