Hotel Riviera

In December 2022 we had afternoon tea and the service was impeccable and so was the afternoon tea. We felt like royalty, the service was caring and attentive. The sandwiches were of a good size and the chocolate sponge and raspberry topped sponge looked very impressive and tasted good too. When the afternoon tea was brought out, it is supposed to look special. What went wrong this time? We sat at the same table with the gorgeous view this week, but the food and the service were nowhere near as good. When the afternoon tea was brought out, we thought, is this it? The sandwiches were smaller, the tiny sponges were only discernible by taste and the scones and cream portion was smaller. Service was very poor. My partner had to chase for another cup of tea (no pot!) and no-one asked if we had enjoyed our meal including the waiter who took our payment. £50! This was in no way worth it! Someone is making a good profit! We heard a guy schmoozing with those staying in the hotel, who we presumed may be the owner. He didn't bother with us at all. Overall, very disappointing.

A truly memorable establishment in which to celebrate our Golden Wedding Anniversary, with immaculate accommodation and superb food; all the staff were most hospitable, kind and caring. The housekeeping team must be congratulated on their high standards of cleaning. There was not a cobweb anywhere! Every effort was made to tailor dietary requirements and menu choices. Meals were a delight, at breakfast and dinner; with staff making time spent in the dining room a pleasure.

Beautiful hotel in a perfect location in Sidmouth. My friend and myself spent a lovely few days here. Super curtious and professional staff. Food was delicious. Comfy and clean rooms. Valet service was a bonus. Will be visiting again next year