The Victoria Hotel & Source Spa

Let’s start with a positives majority of the staff are exceptionally polite and courteous. It’s got a traditional charm and high standards. The three course dinner and breakfast were delicious, highly recommend the food. The spa has been modernised to high standard but it felt overcrowded with only eight people memberships and hotel guests. Now for our negatives! we didn’t spend much time in our room on the Saturday night, we stayed in the lobby listening to band. At around 6.45am on the Sunday morning, I was woken by the people around walking around their room. The chandelier was shaking and the glass shells rattling, it didn’t stop until 8am by that time I was wide awake. Then, when we returned to our room after breakfast, the chambermaid knocked the door and went explained we weren’t ready get (about 9.30 - but 11am check out). I went for a shower and as I was getting out the chambermaid entered the room without knocking, very embarrassed as my mother-in-law was in her swim wear and I was wrapped in a towel, she just looked down and left the room without a word. Then about 30mins later she walked in again, she did say sorry this time, which I said you must knock before entering rooms. We went down to check out of the room but stay for our spa treatment. The manger said he would get the chandelier checked by the maintenance team as they wouldn’t want it to disturb anymore guests. We went down to the spa and waited for a treatments, which were very good. When we settled the bill the manager had taken a cup of tea off the bill £4.50. It was meant to be a relaxing spa night away, to be woken up so early and then made to feel we had to leave our room was not what I expected.

A friendly greeting on arrival and our cases taken to our rooms. All staff are very friendly and helpful and the meals are exceptional. Highly recommended.

Last day of our stay here. What a beautiful old style Hotel. The breakfast each day was great..self serve continental, plenty to choose from, then a choice of a cooked breakfast.order taken& food arrived quickly. Beautiful dining room with breathtaking views We were upgraded to a suite & could not have been happier. Friendly staff . Wish I could remember the lovely lady at the front desk..who took the time to write out names of local restaurants. Anything we needed taken care of with a smile rigjt away.

This was a last minute short stay to have some well earned rest. This hotel did not disappoint. We were absolutely delighted with out stay at the Victoria Hotel. The rooms are well appointed and maintained, clean, the beds/mattresses were good quality, We had a Winter Warmer deal and had a room with a tower on level 1. It had a lovely view over the town and bay. The curtains were heavy to keep out the light in the morning. The only gripe we had was the heating was on full blast and overheated even with the windows open all day and night. The food was fantastic. Well presented and high quality. Thank you to the chefs for the vegan and vegetarian options that were top class. We had delightful staff and dining managers. The lounge areas were stunningly decorated with fresh flowers, original features and plenty of seating areas. On Saturday evening there was music/band in the dining room that then moved to the lounge. The carpet was taken up to make way for a dance floor. It was lovely to see people dancing. I took the opportunity to use the spa and had treatments. These were divine. The therapist was so helpful and responsive to my needs. We could not fault the staff who were helpful and friendly. The service was top notch.We felt all of the staff went above and beyond to make our stay memorable. We were at times the youngest at the hotel as it did cater for older members of society. Perhaps we do fit in that bracket now? Overall a wonderful stay. Thank you.

A delight. The highest quality service, environment, location. The Victoria is just how you would want a fine seaside hotel to be. I have spent quite some time trying to think of anything that was not exactly how I would want it - there was nothing!

We had 3 nights at the Victoria and it is difficult to fault. The staff were friendly and professional, and the food was excellent. We would certainly go back.