Gastnutzer
12. Dezember 2024
I wish to rate zero but 1 is the minimum rating. We had an extremely bad experience during our stay. The staff, including security, were very rude and showed a clear lack of respect for customers. On December 11, while checking out, it was raining heavily. We politely asked the security staff for an umbrella to help us to the gate, but they responded with an attitude, saying, “We don’t have anything; you can go.” This was shocking, especially considering I had paid the full amount for the day. This incident completely ruined my day. When I reported this to the receptionist, they showed no concern or willingness to address the issue. The management is unresponsive, and the service is the worst I’ve ever encountered. I would never recommend this place to anyone.
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