Montigo Resorts Somerset at Charlton House

Long weekend retreat made special by excellent customer service from all staff, especially Luke. Breakfasts were great, Sauna was great. Didn't have dinners but I guess they would be just as good. Will definitely pick this spot again. Thanks.

Start to finish Darcy at Charlton House has been a fantastic support and help in organising what was a truly special life celebration for the unexpected passing of our mother. The room was set up perfectly, the staff all highly professional and attentive, the food and drink fantastic - thank you - you did us proud. I would highly recommend if you are considering an event for a Celebration of whatever description.

This is our local country house hotel and we have known it for meals and functions over two decades. Being under a mile away we have not stayed overnight. It has had its ups and downs over that time under three owners. Sadly it is now at its lowest. We called in for the all-day brunch today and the hotel looked so sad. The receptionist, in a sweat shirt, was busy with check outs - reasonable at the time of day. So we headed through to the lounges and bar area which was deserted. When we called a very pleasant waitress explained they were busy clearing away from breakfast. We asked where the Bistro was for brunch and she showed us into a deserted room with bare tables and chairs and a leaking ceiling with bowls on the floor. She gave us menus. With the outside temperature only just above freezing the unheated room was unacceptable and we asked for the heating to be turned on. The waitress apologised and explained she was not allowed to and suggested we move into the bar area or adjoining lounge. The single resident in the lounge kindly offered to share her small free standing radiator but we found a warm rad in the bar area with a table next to it. We ordered eggs Benedict and eggs Royale (smoked salmon) and they were very good, as were the cappuccinos. And the prices were reasonable and served by a very pleasant Canadian waitress. So we were more than happy with the food and service. A quick visit to the spa found it empty of guests but with 4 bored staff members. More leaks in the corridors usually but not always caught by bowls on the floor. The problems of maintaining old buildings in winter are recognised - we live in one! But a country house hotel claiming 4 stars needs to be warm and welcoming. This is neither at present. It is desperately in need of some investment and proper management.

Visited with two of my daughters for a spa day. Booking process was efficient and welcome on the day in both main hotel and in spa was excellent. We were celebrating a birthday and the staff went above and beyond to make it a special occasion. Really enjoyed the spa facilities. The new furnishings look great. Treatments were all available for the three of us at the same time which was really helpful. All the staff were lovely, but special mention to Maddie who really made us feel so welcome and provided excellent customer service. We will be back.

Overall quite disappointed. The bedroom was comfortable and clean and it was good to see the spa area had been given a coat of paint and general freshen up. But it is missing so much. Unfortunately the food is not good enough. The food was average at best and certainly not worth the money. I would definitly urge guests to eat elsewhere. Dinner was poor and certainly not worth the inflated hotel prices. The staff were genuinely not interested, with the exception of the lady who checked us in and the young man who served our dinner. As per previous comments the hotel need to work out what they want from it. It is crying out for a manager/ management with attention to detail. If that was addressed then it could be a great place.

Hubby and I had a wonderful pre Christmas overnight stay and spa at the Charlton House. We stayed in the Crows nest room, top floor overlooking the garden. Very quaint and in keeping with the grade listed building providing everything we needed for our stay. Toiletries, safe, tea/coffee/ bottled water, robes and slippers and more. The spa area was clean and very relaxing, the hydro pool wonderful! and the outside hot tub a lovely feature, especially when the lights dim which adds to the relaxing ambience. Bar & Dining experience was also very nice, we had lunch, dinner and breakfast during our stay all of which was delicious and perfectly cooked. The staff were welcoming and friendly throughout the hotel and happy to be of service. Overall we had a very pleasant stay and already planned our next!