Mandarin Oriental Shenzhen

Had an amazing stay with my family, room was spacious with stunning view and everything was taken with care.

服務真的很一般，提前兩天電話告知了帶兩孩子入住，親子房佈置和小童備品入住後也是多次催促才送，歡迎水果到晚上才送，套餐內的風箏到退房了至今也沒給。雖然再反映了問題後給予了延遲退房的補償，但是還是感受不到所謂文華東方的服務

We had a wonderful stay at the Shenzhen Mandarin Oriental Hotel. Over Labor Day. We had high expectations and they were fully met and more. The breakfast was superb. A huge dim sum selection, great beef noodle soup, a wide variety of western choices, and delicious desserts. The service was always very friendly and helpful. The concierge Jason not only made a restaurant reservation in the attached mall for us but walked us to the restaurant to make sure we found it. David at the front desk helped us get a view of the stunning holiday light show. The indoor pool is magnificent and worth a peek even if you don’t use it. We look forward to returning to the Mandarin.

Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time

Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!

The hotel locates in a very convenient area with direct access to a shopping mall and various resturant options. The room setting is also very nice and enjoy the stay very much. Receptionist Christina is very knowledgable and professional & Super helpful. We're planning to go to Kong Disneyland with my family. she is super patient to help us how to buy tickets as well as recommended many interesting places for us where we can enjoy our trip.And her rich knowledge surrounding hotel also pointed us good opinion to have a good meal & drink so that we can spend a very wonderful new year. I have travelled lots a year and this is the best hotel I stayed. I'll definitely share my experience to friends and colleagues and recommend the hotel for future stay stay in Shenzhen.Once again thank you Christina you made my day for this trip.