Phoenix Hakka Hotel (Gankeng Ancient Town, Longgang, Shenzhen)

Easy to find, instructions were clear. Their actually hotel check in  lobby was under renovation so we had to go to the hotel next to it to check in but the instructions were they when booking, so no confusion at all! Superb staff and very helpful. Hotel room was spacious, very traditional style.

Room is clean and tidy, but a bit stuffy. May be ventilation is not good. Hot water is not hot enough for enjoying hot tub. Afternoon tea is a bit cheap. At least a coffee or English tea and a cake. The breakfast is not organized and food is not good. Receptionists are not so experienced, but polite. Need to ask in order to get all the entitlement. Location is excellent. The old town is worth visiting.

Quaint little hotel in the middle of Gankeng Hakka old town. We managed to book the Family Suite with 2 bedrooms for our family of 3 adults, and it was very comfortable and huge. The location is great as we could enjoy the beauty of the town at night with all the lights and also the serene quiet of the morning before the hordes of tourists. We enjoyed the complimentary afternoon tea set, although there was only 1 poor guy working at the cafe so it was very chaotic. The Chinese tea was very fragrant and the local snacks were interesting.

Unique Hotel Staycation, where we stayed 2 night, spacious room, nice ambience and conveniently located inside Gankeng Hakka Ancient Town. Complimentary shuttle from Main Gate to check in. Also, provided complimentary professional photoshoot, a big thank you to 阿程 for the great photos, with good hospitality & effort to bring us to the best and famous location for the photo taking session. Highly recommend for a relaxing stay.

This hotel is a hidden gem! the location is very nice and close to everything in this small beautiful town. Right in front of the building is a local canal and you will find the hotel's restaurant where you can have breakfast in the morning and buy a local style skewers at night. The room itself is sparkingly clean, albeit a minor toilet screen door's seal damage that needs repair. If you come as a family with your kids, the private hot spring may not be that private because there was no door to give you privacy from you kids! (only Chinese pattern partition screen door). Apart from that everything was in very good order. The hotel staff was super friendly even though he could speak limited English. There was some confusion during check-in that I made a prepay via credit card over Trip.com already but he miscommunicated and charged me again. He found out later on and hurry to my room to amend that and he said he feel deeply sorry for that misunderstanding. Later that night, he sent message through my WeChat that there is free milk offered before 10pm. While I got back to the receotion at 9pm asking for the milk for my daughter, the receptionist said I have to walk back to the restaurant in front to get it but my daughter did not feel like walking back so we said we were good and heading back to room to call it a day. About 10 minutes later, the same guy knock my door and came with 2 cups of hot milk! This is beyond my expectation :) and it was a heartfelt service I have never had before even from the hotel in Thailand, my country where the hospitality and service has been highly regarded. He also helped negotiate with the tricycle taxi from the Gankeng Town Gate to the Gangkeng station the next morning when I check out. I could understand a bit of Mandarin and I heard the taxi driver try to charge extra for my luggage but he asked the driver not to charge and he agreed. I regret that I did not ask for this hotel's staff name but he wears glasses, about 180cm tall and was driving the hotel's golf cart in my last photo here. I would like to say to him that you are the best! and keep up the great work ;) You will not disappoint anything at this hotel as it worth much more than what you paid for ;)

The staff are nice and accommodating. Rooms and beds are big and the design was nice. The location is great many restaurant and things can do around. We will definitely come back. I really love the place.