X.SERENDY RESORT

房間設計華而不實，徒有其表，設計師和老闆親自住一晚就知道了。衞生一般般，被子上竟然有一條彎曲的毛髮，衹能自己狂噴消毒噴霧了。風筒很多灰塵，坐的地方是布面的已經開始留污跡。水壓很低，廁所經常自己開合，特別煩，如果嫌煩關了電源就不能沖水，真的是個大bug。吃早餐的地方衹有一個小姐姐在勤勞地收拾，但工作量實在太大，很久也沒有一張乾淨的餐桌可以用，老闆人手安排不合理。第三天早上退房時前台兩個小姐姐非常冷漠，住過這麼多的酒店，真的第一次看到有前台接待的人的態度這麼冷冰冰的。萬豪的前台態度就是專業真誠對待客户的。形成鮮明對比。反正下次絕對不會再來了。

10月19日訂了兩間雲灣·琉璃浴缸大床房，整體感受綜合評價酒店價格虛高，服務跟不上，專業性極差，具體體現以下幾點： 1.服務員雖熱情，但是專業性以及職業化不及普通商務酒店工作人員水平。 2.在酒店裡麪跟工作人員溝通完之後服務員當著你麪笑，感受及其不好。 3.晚上在酒店泳池游泳，在沒有通知以及勸離的情況下直接把燈全部關閉，嚴重存在安全隱患及其不專業。 4.入住前看有景觀之類的，入住後溝通告知未開放，沒有提前告知。 5.價格嚴重虛高，不同平台1700多的價格衹要900左右。 6.房間設計整體OK，但是很多細節不及普通一點的商務酒店，例如全季之類的。

The hotel is fully equipped. the young lady’s service is very good. Recommended.

Had a wonderful time at this hotel. It was very modern and accommodating with perfect design. I will definitely stay here again. Everything from the breakfast, to the pool and the service was beyond fantastic. 10/10 would recommend here to stay. The service was excellent.

We thoroughly enjoyed our stay here. The rooms were clean and staff was very helpful. I highly recommend their dinner, it was a very reasonable price for the serving and the food was amazing. The photographer was also very patient with us and took such stunning photos of us. The pool area and bar accommodates both adults and children, a win! I would definitely stay here again. Thank you to the staff that attended to us promptly, very friendly staff.

The service is very great and the hotel is extremely near to the beach. Good scenery.