I gave a very good for the rating instead of an excellent not saying the hotel was bad. I slept good, the room was clean and when I got into my first room, I noticed I had one bed and needed double beds. I went downstairs and spoke with Verna, she was quick to assist and helped me by allowing me to change into a room with a double bed. She met me up at the room I was leaving just to QC it which was the right thing to do. I got in my new room and was good. I one issue I had was, when I called in to make a reservation, a young man was taking my call. I asked about discounts and he told me, I said great, I chose the Military discount although I had points, I wanted to save those. I told the guy I wanted to reserve a room so he ask me which credit card, I gave him the credit card and he said after he told me the amount ”You have a certain amount to cover any deposits”, I say cool, I got it. I said, one I come in, I will use another form of payment to pay for it. He again said ”You will need to make sure you have enough on the card to cover the room.” I started laughing and said, Sir, I have enough on my card to cover the room. He said, I'm just doing my job. I stated I understand that, however, when you first said I will have to have enough on my card to cover the room and anything else, that was fine. But when he said it a second time, it sound like he was insinuating I didn't have what was need on my card. I did not like that at all, however, I still stayed there and used my card I reserved the room with to pay for it. I feel customer service is very important and the words used is equally important. Like I stated, the hotel was great, very clean and even the breakfast was good. I just had a problem with the issue of how the rep went about handling my call. When checking out Verna ask me how was my stay and I told her great and she was very kind and polite. This is the reason I did not give the hotel a bad rating because it wasn't bad, just the rep on how he handled it.
Sehr gut
40 Bewertungen