HAW THORN BY WYNDHAM(Xianggelila Dukezong Old Town)

Free pickup and drop off from the railway station, the location of hotel is near the station but south of the ancient town, it is recommended to take Didi cab to ancient town instead of walking for half an hour. Breakfast options are extensive with buttered tea (酥油茶) provided. Would be better if all food have the food name labeled on it so that we know what is served. They even have pig’s tongue served but I did not know until I asked but I have already taken many on my plate so in the end it was wasted. One of the washing machine in the laundry room was very dirty with fur inside. After washing I saw an old plaster with blood (from previous guests)! So I needed to wash my clothes again. The heat drying function of the washing machines do not work, the dryer machine is in another room at the back, but because there were no notice or signboards, we wasted a lot of time at the laundry room using the washing machine drying function. The clothing dryer machine also does not show the time needed to dry the clothes so we can only stay in the hotel to wait and go downstairs to check continuously. The room is overall comfortable but the bathroom light sensor is not so good, when showering the curtain on closed so it cannot detect movements and the lights will suddenly turn off, I need to open the curtain to let the censor detect me so that the lights will be turned on again. The transparent viewing glass of the bathroom from the bedroom can be closed by pressing a button for privacy purposes for none couples.

This hotel is definitely not 4 star international standards. The room is old and you have to climb on a bath tub to have shower with the bath tub being so slippery. They dont give bathroom floor mat even after we asked for it. The hairdryer is super old that you have to press the button constantly to use. The room is super cold and you have no way of adjusting the temperature yourself as all centralized. Although one of the lady manager was kind to bring us extra blankets. The toilet blocked during our stay and the toilet roll holder fell apart. The front desk lady is half willing to help when we asked for how to get to places. The only nice service we get is the car transfer back to train station.

Service not as expected ,