IdealSTATEASmartandSecretTravelDestinationwithOxygenupply and Heating a Luxury Resort for Vacation

Need to improve on 1. Service was very poor. This hotel is seeming lack of staff. We stayed here 4 days 3 nights but hardly found any staff there. 2 No staff at the check in : We arrived around 5 pm but no one there so our driver helped us to call the hotel and manage to activate key cards for us. If no driver we should not know how to do as we cannot understand Chinese and the hotel staff only can communicate in Chinese. The temperature at the lobby was very cold around-4 C. Can’t imagine if we had to wait there for 3 hours. 3. Once we got in the room, the room was really freezing. We had to find the way to turn on the heating by ourselves and It took about 5-6 hours for room to warm. No staff to ask. 4. Staff didn’t come back until 8 pm. 5. Room was not clean and no towel. 6. Even it said room included breakfast but breakfast not prepared until we complained. There was one lady to make breakfast at 9:30 am and the breakfast was just milk, plain porridge, 1 boiled egg and fried flour. Only 1 day that they provided breakfast because we complained but the rest no staff can be found. 7. No cleaning room during stay. We need to help ourselves to find new towel, tissue etc. 8. Water temperature was difficult to adjust temperature, can be only very hot or very cold no in the middle and the water is very weak. 9. Room temperature also cannot adjust, after heating is working it was very warm and dry. Good things 1. Location is good at the center of old town. 2. Toilet with automatic flush and clean 3. Comfortable bed 4. Provide airport transfer

I recently stayed at this hotel, and unfortunately, my experience was disappointing. From the moment I arrived, there was no assistance with checking in or with my luggage, which made the whole process feel impersonal. The room itself was acceptable, but the water pressure was incredibly low, making it nearly impossible to enjoy a proper shower. This was a basic issue that should not be overlooked in any hotel. Another significant issue was that no one came to clean the room throughout our stay. We had to find our own water and were left to deal with everything ourselves. After we contacted Trip.com to report our issues, the owner sent someone to cook porridge for us, but there were no additional items or variety. We stayed for four days, yet we only got this service on the day we complained. Additionally, I had booked a room with breakfast included, but there was no breakfast service. No one informed us in advance that breakfast wouldn’t be provided, and when I asked at the front desk, it seemed like no one knew or cared about the situation. Overall, this hotel was a letdown. The lack of basic services, slow water pressure, poor communication, and the minimal response to our complaints made for a frustrating experience. I won’t be returning, and I would advise others to find a better place to stay.

not great service and also did not make up room not welcoming

因為臨時訂房間所以立刻聯繫老闆能不能安排接送 老闆非常熱情 加了聯繫方式後就各種安排免費接站啦 床品非常舒服 而且房間配備了吸氧機 第一天到沒那麼適應就用了一下 這邊早餐是當地特色的酥油茶和饅頭、粥、油條，每天搭配都不一樣 喝不慣酥油茶可以喝點白粥 也很暖胃 在這邊住了3個晚上 因為隔壁在裝修有點吵到 跟老闆反應後立刻幫我安排換房間 雖然效果不佳 但睡的還是很舒服的 另外！離開的時候是老闆送到機場的 因為是一個人 還是晚上 打車還是有點不放心 真的太周到了！推薦大家在天氣回暖後過來香格里拉玩耍

重點，太冷了！還沒有熱水，一點都沒熱水！我來的時候下着雪，室內的温度穿拖鞋凍腳。因為沒有熱水，我打算燒水洗臉，但洗手池的塞子也是壞的，我最後沒辦法衹能用塑料袋接水燒水洗臉！被窩裡太冷了，我把自己的內膽羽絨服和羊毛襪穿着睡覺，被子上面還蓋了我的羽絨服。在這種高反的地區不敢感冒，我放下行李晚上回去11點半，就遇到這種情況，前台也沒人了，很無語。一夜沒睡好。這是我住過最冷的民宿了😰洗手間的馬桶漏水，有異味，這都是小事，冷和沒熱水實在沒法忍，希望老闆把能投影的錢用來買個電熱毯，把熱水供應到位！

1.正在建設中，還沒有完全建好，入門那幾盆枯萎的花...... 2.窗簾智能管家半夜會自己啟動，睡得正香忽然被吵醒。 3.第一天入住時桌上有一層灰。 4.地板隨時都是灰突突的，感覺就像是那種拖把沒洗乾淨拖出來的地板。 5.第一晚wifi掉線兩次；第二晚wifi連不上，小弟説一會就能處理好，結果等了一個多小時才可以。 6.套餐裏的各種DIY都沒有體驗過..... 8.離店時沒叫送機服務，但是想麻煩幫忙提箱子到停車場，打前台電話第一次沒人接第二次説好的，等了一個小時也不見人......後面是我們自己提過去的，直到晚上也沒有接到回電。