Mercer Plaza Sevilla 5 GL

Brilliant location to the old quarter and also great walking distance to the shopping streets. Staff were so helpful and the hotel and rooms extremely clean. We ate in the Japonese restaurant,the food was amazing. The rooftop bar was also superb for an evening drink. Overall excellent stay.

I recently stayed at Hotel Mercer, and it was a delightful experience. Overall, I would highly recommend this hotel for its location, attentive staff who were always helpful to our queries, and luxurious ambiance. Hotel price a bit pricey but worth it.

Every thing was wonderful an I sincerely meaning, since the moment of our arrival to last minute of our stay every one of the staff made us feel very well. Our room was spectacular. The best way to describe my experience is Thank you for made us feel so special.

Could not have asked for a better experience! From arrival to departure staff was wonderful, accommodating, & just went above and beyond. Loved our room with plaza view & access to rooftop terrace. Beautiful property & fantastic location.

The staff were so welcoming at this hotel and so helpful. They gave us advice on the city and booked tickets for us. The hotel was immaculately clean and spacious with bespoke rooms and large bar area and rooftop pool. Located close to the cathedral, parks and royal palace it could not be better situated. Close to many excellent cafes, bars and restaurants all within walking distance.

I haven’t written a review for a while but our disappointment in Nobu Seville warrants warning others . We booked a Premium view relying on the website photos - our room did not feature in the photos. We arrived to a pokey room with high windows and yes a view but as I subsequently discovered when reading the room description the size varied from -23 to 36 sqm . 13 sqm is a huge difference. We were prepared to put up with the small room but we had a terrace outside our room where people had drinks . The noise started late afternoon, we thought ok but then when people were trying our door looking for the toilet that was enough. We asked reception for another room . He said only the suite was available, I said we could move tomorrow as we were staying 4 nights and he said he would look at options . He never got back. After children were banging on our door I went to reception to see what was happening about an alternate room . He ( no name tags) said he hadn’t looked but the suite was as available at an extra cost . We had no alternative but to pay the extra. Really the hotel was not full our whole stay - they could have done more - but went for the upsell. The suite was strange with a tiny wardrobe with hanging for about 6 items . The other areas for improvement are - 1 Water , you only get one bottle for the entire stay , really ? - 2 Air Con was constantly being turned up , we had to call every evening to ask them to turn it down . - 3 There was no room service except for a limited Nobu menu. - Ground floor Bar often no staff , in fact whole place was under staffed . - Poor management who did nothing to improve our stay . Good points - Nil the concierge was helpful with bookings - Wish I had his name , the trainee gentleman on the front desk was very nice . The others all a bit disingenuous. - The doormen were pleasant and helpful - The location was good . - House keeping was good Im not sure what clientele Nobu is trying to attract but they are definitely below par compared to other hotels at the same price. . And it seems there is no more Nobu and Mercer Hotels now have taken over . What a disaster after such a short time , clearly the result of appalling management. Mercer will have to do a lot to restore confidence in this hotel .