Castle Hotel

The beds are soft, the room is clean, and the service is superb! I would attempt to list the staff by name, but inevitably I would leave someone off. Every single employee has been incredibly hospitable and genuinely eager to serve. In a world of poor customer service The Castle Hotel is a breath of fresh air! 10/10 would recommend this hotel. I look forward to returning.

The Castle Hotel High Street is a terrific place to spend time. Tegan and staff made staying at the hotel a complete pleasure. The hotel has great rooms, awesome food and wonderful atmosphere. Rooms have picturesque view of the town and countryside. I look forward to another trip to this hotel

Good quality food and good quality products in the rooms The Stay was lovely but bit noisy at the front bedrooms. So if you plan to stay here try and get a back room which will probably be quieter. ELLENA was amazing and is a credit to the company. We came for our uncles funeral as we do not come from the area. So when we arrived at 3pm to book a room we saw a young lady I think she may of been a assistant manager but she wasn't pleasant she did NOT have good customer service skills sorry to say. I told her about booking a room for the night as we were staying the same night she said the price I said to her the price is different on line . She then made me have to show her which I did . She then said that's because it's non refundable. I then said well we are staying today so there is no need for a refund as we're are actually here but her front desk skills is not a standard that we are used to and when we came back at 10pm from our uncles wake we tried to get into the hotel from the front door and didn't seem to be able to get in so we tried the door again and again and the girl opened the door and liturally said this door is not open atthis time and the back door should be used. We were ins hock we were not told this and the hotel hpurs we thought was it closed at 11pm not 10pm. So when she sadi we should of used the back door she was not happy. We also was not happy as we do not coem from this area and we was not told to use that back door at a certain time . In the morning we came down for breakfast and wow what a difference to be customer service that we had in the morning .A young girl called Ellena was outstanding her customer service is a credit to your business. If it wasn't for Ellena I would of only given a 1 star rating due to the first girl the day before but with the welcome in the morning from Ellena made my star rating to you more. So it's a massive thankyou to Ellena and also compliments to the chef on our good quality breakfast

Lovely stay at the castle hotel such a pretty venue. Staff very helpful nothing was too much trouble. Had a meal in the restaurant in the evening and it was amazing excellent value for money. The breakfast included in the price of the stay was outstanding will return again thank you!!

Great experience, rooms, food, and overall value. What is especially memorable is the warmth of the staff, for whom nothing is too much trouble. And let me give special mention to the wonderful Beth! Big thank you everyone, we’ll be back that’s for sure!

Stayed at this beautiful place with my hubby for a last minute get away. Everything was amazing from top to bottom. The room was beautiful and clean The food delicious and with great portions (which my hubby was very happy with) . The staff couldn’t do more for us very accommodating even when I asked to move to comfy chairs from the restaurant as I sustained an injury while running and have to stretch my leg out. Overall lovely historical hotel and loved the Xmas decorations and music !! We will be back ! Thanks!!!