Hotel Cristallo

I had a lovely experience staying at Hotel Cristallo and would highly recommend it to anyone visiting Sestriere. The highlight of my stay was definitely the staff. Luca at reception went above and beyond, helping me order food from a local restaurant for delivery, fixing an issue with the old plugs in the room (which required a special adaptor), and even providing a kettle with tea and cups to make my stay more comfortable. Oksana, who served breakfast, was always cheerful and made sure everything was set up perfectly. The breakfast itself was a treat, with a great selection of pastries, yogurt, cereals, fresh fruit, juices, and delicious coffee on request. The hotel's location is ideal—just a short walk with some steps down to the nearest ski lift, making it very convenient for skiers. While the rooms are a bit dated, they were exceptionally clean, and housekeeping did a great job with fresh towels daily and changing the sheets after the third day. The only downside was the ski storage room, which lacked lockers, so we had to bring our skis and boots back to the room, but it wasn’t a huge inconvenience. Overall, if I ever return to Sestriere, I would definitely choose to stay at Hotel Cristallo again. A great place with outstanding staff and a perfect location!

Not a great hotel. Its not 4 star. We dont have a high standing shower. They say they cant fix it. Fridge is not working. No good pillows. Breakfast very basic. Our friends room has no working towel rail. Their view is a brick wall, dark rooms. Not accommodating and they cannot change the rooms.

Nice hotel all round, clean and comfortable (tho a bit dated?) Rooms are bigger than average and are cleaned, beds made, towels replaced - daily. Great location to slopes and rest of resort, being in the main drag. Nice and quiet. Fine shower area with plentiful hot water, with good pressure. Lift to all floors. 4pm tea and cakes. Pleasant and understanding staff. Waiter service in restaurant, buffet breakfast and dessert. Spa included (but we didn't use, so cant comment). A large bar area, though very limited draught beers, with TV. Food was our main issue, not quality or quantity, but just not to our taste, with weird (to us) choices ie sardine pasta/liver ragu?! WiFi (free) could be quicker, as slow much of the time. All in all a very reasonable experience, except food.

Excellent position to the slopes is actually enough to override the other issues.in need of updating but it’s a ski holiday so who is that worried. Food average but they try to be too posh it doesn’t work . Bar area awful, so much potential, no music no atmosphere.Staff are very helpful and polite. In general could be so much better.

The hotel's location is surely the best in Sestriere, just across the street from the most useful chairlift. All the shops (pedestrian area) are a couple of minutes walk away. The rooms are comfortable, well equipped & in good condition. The restaurant serves very fine dinners and, even in covid times, a good (pre-plated) breakfast. Parking is inside a very secure metal caged area within an underground carpark 100m away. Prices are reasonable. Staff are great & helpful.

The hotel markets itself as a 4 star hotel. Our exerience was anything but. Hotel facilities are in need of repair. Young ambisious crew, but short of 4 star service level. Food is frankly the worst I have hade during 30 years of traveling in Italy. Do not beleive the home page!