Recently, we returned from Asanbani, near Jamshedpur, where we lodged at the Hill View Resort. We reserved eight super deluxe rooms and journeyed with a group of 17 members with a few over 60yrs of age. Situated at the foothills of Dalma, the hotel boasts splendid views from every room. Regrettably, we were assigned rooms in a newly constructed building that was far from completion. Despite being labeled as ”Super Deluxe” and priced at Rs. 4500+GST, these accommodations lacked basic amenities such as an elevator, in-room phone, and Wi-Fi connectivity. The rooms varied in size and shape, with most being remarkably cramped, offering minimal space beyond the double bed, and only a few had a small balcony. Shockingly, one room lacked a balcony altogether, yet the hotel charged the same super deluxe rate for all. The lack of elevator accessibility posed challenges, particularly for our elderly members, who found navigating the stairs difficult. Moreover, the entire building was littered with dirt and construction debris, rendering the swimming pool unusable due to its dirty water. Despite having informed the manager multiple times about the age composition of our group both before and after booking, our concerns were not addressed transparently. Initially presented with images of spacious rooms in the old building, we were disappointed upon check-in to discover the unfinished state of our accommodations. Subsequently, we learned that the hotel had been fully booked for a wedding ceremony, leaving us with subpar rooms. While some of these issues were acknowledged by the manager during our discussions, no corrective action was taken. Although the hotel staff was friendly, they lacked the necessary professional training to address our basic needs adequately. Nevertheless, they endeavored to accommodate us to the best of their abilities.
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