UH Suite The Coex

**First:** The room's cleanliness was average. When I first used the bathtub, there was a layer of dust floating on the water. **Second:** There were four pairs of free slippers in the room, one of which had dust on it. I’m not sure if the hotel recycles used slippers or if they didn’t check them properly during preparation. **Third:** The shower room is not completely enclosed, causing the shower water to flow into the hallway. **Fourth:** The hot water system is not very good. When someone is bathing, the hot spring water in the hallway gets cold, and the water pressure also drops. **Lastly:** On the first night of my stay, while I was soaking in the hot spring in the hallway, the fire alarm suddenly went off (the hotel said it was a false alarm). The fire alarm in my room was extremely loud, which was quite alarming. It went off three times: once at midnight, again at around 9 AM, and then once more at 10 AM the next day. Each time, I was jolted awake. I hurried downstairs with my friend, and we heard other guests saying it was a false alarm. When I asked the hotel what had happened, they just said it was a false alarm and offered a brief apology. Although they provided a free late check-out, it wasn’t enough to compensate for the distress my friend and I experienced. Additionally, the security in the downstairs area was lacking. The elevator could be accessed freely, and there was a bar downstairs where many people were smoking and chatting late into the night. The noise insulation was poor; I could occasionally hear sounds from above and the traffic outside. This overall situation made it hard to relax during my stay.

Clean quiet hv spa pool in the room will revisit in the next trip

Spacious room with good location. Friendly staff helps us out for requests promptly

Not house keeping on each day…only change towel

No F&B outlets, no phone in room. Reception only there from 8am, but no formal checkout anyway. Enough convenient stores in the area, and restaurants across the main street. Hot water was not really consistent to fill the bath, but it was great addition for the kids. Beds comfortable, quiet and big enough for four. No real need to two tvs. Liked that the shower and toilet were separate with two sinks.

The Room were amazing clean and well equipped. only few small thing can be improve. 1) they didnt provide any complimentary tea or coffee but have the tea pot and cup all set up at the table( I know its not a must but most hotel do provide) 2) when you go for shower it dosent have any wear to hang your clothes, because the shower is locate at a pretty public area so unless you bring your dry clothes inside the shower to get wet otherwise there r no where to keep your clothes