Hotel Alpenroyal - the Leading Hotels of the World

My initial booking at Alpenroyal was between 06 December to 18 December, 2024. But come September, I wanted to shorten my stay to 4 nights, from 14 December to 18 December, 2024. For that modification of shortened stay, Alpenroyal forfeited all my 900 Euro down payment deposit. Because an appointment already been made earlier with my regular fellow skier friends and their family to meet in Alpenroyal between 14 to 18 December, I have no alternative but to pay 500 Euro new down payment to stay the 4 nights. I have been meeting and getting together with these 3 families every December in Alpenroyal since 2016, except during covid times. I must highlight to all potential guests who are considering staying at Alpenroyal that I am a 6-Time Returned Guest of this hotel. Yet Alpenroyal gave me zero consideration in guest loyalty. Alpenroyal did not want to consider returning even 1/3 of my down payment. Note that my stay in their hotel was not cancelled. The date was merely modified. It was shortened from 12 nights to 4 nights within the Same Booking Period, which is 1/3 of my initial stay. I eventually spent another 1,614 Euro + 112 Euro during the 4 nights, much to my chagrin. Thus, if you decided to pay any down payment to Alpenroyal, please be alerted that you will not get any of it back. Please read this hotel cancellation terms before committing your payment to them. The other hotels in Dolomites offer 30 days free cancellation, but not Alpenroyal. Down payment to Alpenroyal is non-refundable and the owner of the hotel is very adamant about it as you can see from my experience. Having lost 900 euro even as a regular guest, I certainly would not come back to this hotel. After sharing with my 3 friends and their family how Alpenroyal conducted their business hospitality, all of us decided to explore other hotels in Selva Val Gardena, Ortisei and Colfosco next winter.