Homewood Suites by Hilton Eatontown

Pleasant stay overall, but cleanliness issue was d My family and I stayed here recently and enjoyed several aspects of the hotel. The location is peaceful, great for relaxing, and the grounds are well kept. The room was spacious, with two comfortable beds and a fully equipped kitchen — perfect for families. We appreciated being able to enjoy the outdoor grill, and the staff we interacted with were generally kind and welcoming. However, given the night rate, I expected more consistency in cleanliness and service recovery. On the first night, we found several hairs in the bathtub/shower area and immediately informed the front desk. We were told housekeeping was unavailable at that hour, but the issue would be addressed the next morning. Unfortunately, when we returned to the room the next afternoon, the bathroom was still in the same condition — despite the room having been serviced. I had to call again before a very polite housekeeper came to clean the area properly. While the staff member who came to clean was wonderful, the only compensation offered by management was a complimentary popsicle for my young nephew. This felt disproportionate to the inconvenience, especially since it required multiple requests to resolve. I believe that with greater attention to detail and a more proactive approach from management, the guest experience here could easily match the Hilton standard.

Not the happiest The rugs in the rooms are not healthy because they are not properly clean, it would be nice if ALL HOTELS take ALL rugs out, air fresheners are needed, curtains need to be clean, iron leaks water while you are ironing, and better pillows. We pay to much money for hotel stays, for these amenities and necessities to not be up to par.

Perfect place for small or big families. Pet friendly which is a plus! Love the pool and how clean it was. The rooms were so clean.

Overall nice stay.. had to do laundry to wash my daughter’s uniform.. had to pay $2.50 to wash $2.50 to dry.. if you’re spending $400+ per night is that necessary.. also front desk did not have change.. just slightly frustrating. Otherwise solid place.

Excellent Stay Enjoyed my stay, staff friendly and informative. Room was clean and comfy.

Liked the renovation of the rooms a lobby, everything is clean, the staff are wonderful very helpful. Food is ok…