Hilton Hotels in Scottsdale

Die Zimmer waren sehr sauber mit allem, was Sie brauchen, und der Poolbereich wurde auch gut gepflegt und war nie zu besetzt und hatte eine angenehme Hintergrundmusik. Danke Breanna, der Manager für ihre Unterstützung mit einigen kleinen Fragen, die wir zu Beginn unseres Aufenthalts hatten. Das Hotelrestaurant The Desert Pony war hervorragend, wir hatten dort jeden Morgen ein leckeres Frühstück. Alles Team ist großartig! Besonders danke unserem Server’s Naja & Alan, der uns so gut beobachtet hat!

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

Gestern Abend hatten meine Familie und ich das Essen im LUNA, im Lobby Restaurant, und es war eine unvergessliche Erfahrung! Von dem Moment an, als wir ankamen, machten die Gastgeber uns begrüßen, die reiche Geschichte von Luna teilen, als sie uns zu unserem Tisch geführten, denkbaren Ton für den Abend. Unser Server, Amanda, war außergewöhnlich, empfahl eine der feinsten Flaschen roter Weine, die ich je hatte. Das Essen war absolut lecker, und wir liebten die Familien-Stil-Dienste, die das Essen noch angenehmer machten. Ein besonderes Augenmerk war, als GM Paul persönlich aufhörte, uns zu prüfen und sicherzustellen, dass alles perfekt war. Es war der Geburtstag meines Bruders, und sie gingen oben und darüber, uns mit ein paar Desserts, darunter einer mit einer Kerze. Große Vibes, fantastisches Essen, superber Wein und Top-notch Service. Wir werden sicher zurück sein. Danke für die Erinnerung an den Abend!